Dre Faison

Partner Support Manager
Overland Park, Kansas, United States

Professional Overview

Dre Faison is an experienced Partner Support Manager with a strong track record of driving strategic partnerships and delivering exceptional customer experiences. With a focus on the technology industry, Dre leverages their expertise in client relations, project management, and process optimization to foster mutually beneficial collaborations and drive business growth.

Experience Summary

Current Role

As the Partner Support Manager at Basys, Dre is responsible for managing key client relationships and ensuring the seamless delivery of support services. In this role, they have:

• Spearheaded the implementation of a new customer relationship management (CRM) system, resulting in a 20% increase in first-call resolution rates.

• Developed and implemented a comprehensive partner onboarding program, leading to a 35% improvement in partner satisfaction scores.

• Collaborated cross-functionally to identify and address pain points, streamlining support processes and improving overall operational efficiency.

Career Progression

Prior to joining Basys, Dre held the role of Customer Success Manager at a leading enterprise software company, where they successfully managed a portfolio of high-value accounts and drove customer retention and expansion. Dre's early career experience includes roles in technical support and account management, where they honed their skills in client engagement and problem-solving.

Academic Background

Dre holds a Bachelor of Science in Information Technology from the University of Kansas, where they graduated with honors.

Areas of Expertise

• Client relationship management

• Partner program development and optimization

• Process improvement and streamlining

• Cross-functional collaboration and communication

• Project management and implementation

Professional Impact

Throughout their career, Dre has demonstrated a strong commitment to delivering exceptional customer experiences and fostering productive partnerships. They have been recognized for their contributions to various industry initiatives, including serving as a guest speaker at regional technology conferences and participating in a panel discussion on the future of customer support.

Conclusion

With a proven track record of success and a passion for driving positive outcomes, Dre Faison is poised to continue making a meaningful impact in the technology industry. As the Partner Support Manager at Basys, they remain focused on leveraging their expertise to strengthen client relationships, optimize support processes, and contribute to the company's overall growth and success.