Dustin Garson

Service Manager

Professional Overview

Dustin Garson is an experienced Service Manager with a proven track record of driving operational excellence and customer satisfaction in the automotive industry. He leverages his expertise in service management, team leadership, and customer relationship management to ensure efficient and effective service delivery.

Experience Summary

Current Role

As the Service Manager at Ed Voyles Automotive Group, Dustin is responsible for overseeing all aspects of the service department, including technician management, workflow optimization, and customer engagement. He has implemented process improvements that have resulted in a 15% increase in customer retention and a 20% reduction in response times.

Career Progression

Prior to his current role, Dustin served as the Service Manager at Autohaus Social, where he led a team of technicians and advisors in providing exceptional customer service. He also held the position of Service Advisor at Sonic Automotive, where he developed strong relationships with customers and demonstrated a keen understanding of their needs.

Academic Background

Dustin holds a Bachelor of Science degree in Automotive Technology from the University of Georgia, where he graduated with honors.

Areas of Expertise

• Service department management

• Team leadership and motivation

• Customer relationship management

• Automotive technology and diagnostics

• Process improvement and workflow optimization

Professional Impact

Dustin has been recognized for his contributions to the automotive service industry, having received the "Service Manager of the Year" award from the Atlanta Automotive Dealers Association in 2020. He is also an active member of the Automotive Service Association, where he has contributed to industry discussions and best practices.

Conclusion

With his extensive experience, strong technical expertise, and proven leadership abilities, Dustin Garson is a valuable asset to the automotive service industry. He is committed to delivering exceptional customer service and driving operational excellence within the organizations he serves.