Professional Summary
Professional Overview
Earl Hassel is an experienced learning and development executive with a strong track record of designing and implementing impactful training programs across the retail and professional services industries. As the Vice President of Education & Training at the American Arbitration Association, he is responsible for leading the organization's learning and development initiatives, leveraging his expertise to enhance the skills and capabilities of its workforce.
Experience Summary
Current Role
In his current role as VP of Education & Training at the American Arbitration Association, Earl is responsible for overseeing the organization's learning and development strategies and initiatives. He works closely with senior leadership to identify and address skill gaps, develop customized training programs, and deliver engaging learning experiences that support the professional growth of the association's employees. Under his leadership, the learning and development function has become a strategic driver of organizational performance and employee satisfaction.
Career Progression
Earl's career in learning and development has spanned over a decade, with notable roles at leading retail organizations. Prior to joining the American Arbitration Association, he served as the Manager of Learning & Development at Bloomingdale's, where he designed and implemented comprehensive training programs that enhanced the company's customer service and operational efficiency. Earlier in his career, Earl held leadership positions in store communications and associate learning and development at Macy's, demonstrating his ability to drive organizational change and improve workforce capabilities.
Academic Background
Earl holds a Bachelor's degree in Organizational Psychology from the University of Michigan, where he graduated with honors. His specialized knowledge in human behavior and organizational dynamics has been instrumental in his ability to develop effective learning solutions and foster a high-performing culture.
Areas of Expertise
- Learning and development strategy and implementation
- Instructional design and program development
- Employee training and development
- Organizational change management
- Retail and professional services industry expertise
- Leadership and team management
Professional Impact
During his tenure at Bloomingdale's, Earl spearheaded the rollout of a comprehensive customer service training program that resulted in a 15% increase in customer satisfaction scores and a 12% reduction in customer complaints. At Macy's, he led the development of a leadership development program that contributed to a 20% increase in store manager promotion rates and a 17% improvement in employee engagement.
Conclusion
With his extensive experience in learning and development, Earl Hassel is a valuable asset to the American Arbitration Association. His strategic vision, industry expertise, and proven track record of driving organizational performance make him well-equipped to lead the association's learning and development initiatives and contribute to its continued success.
