Ebony Jones

Student Services Counselor, University of Phoenix

Professional Overview

Ebony Jones is an experienced Student Services Counselor with a demonstrated history of supporting student success within the higher education industry. With over 15 years of dedicated service, she leverages her expertise in academic advising, student support, and campus engagement to empower learners and drive positive outcomes.

Experience Summary

Current Role

As a Student Services Counselor at the University of Phoenix, Ebony is responsible for providing personalized guidance and support to a diverse population of undergraduate and graduate students. In this role, she:

• Conducts comprehensive intake assessments to understand each student's unique academic, personal, and professional goals

• Develops customized academic plans to help students navigate degree requirements and stay on track for timely graduation

• Connects students with campus resources and referrals to address a wide range of needs, from financial aid to mental health support

• Facilitates group workshops and one-on-one coaching sessions to enhance students' study skills, time management, and overall well-being

Through her dedicated efforts, Ebony has consistently maintained a 92% student satisfaction rating and contributed to the university's 85% student retention rate.

Career Progression

Prior to joining the University of Phoenix, Ebony held the role of Academic Advisor at a regional community college, where she advised over 500 students annually on course selection, degree planning, and transfer pathways. During her tenure, she implemented a peer mentorship program that improved first-year student retention by 17%.

Academic Background

Ebony holds a Master of Education in Student Affairs from Arizona State University, where she graduated with Distinction. She also earned a Bachelor of Arts in Psychology from the University of Arizona, where she was recognized for her outstanding academic performance with the Summa Cum Laude distinction.

Areas of Expertise

• Academic advising and student support

• Retention and engagement strategies

• Student needs assessment and resource referral

• Counseling and coaching techniques

• Campus program development and facilitation

• Effective communication and interpersonal skills

Professional Impact

Throughout her career, Ebony has been recognized for her exceptional contributions to student success. She has been invited to present at several regional and national conferences, sharing her insights on innovative approaches to student services. Additionally, Ebony serves as a mentor to new Student Services Counselors, helping them develop the skills and confidence to make a meaningful impact on their campuses.

Conclusion

With her extensive experience, strong academic credentials, and commitment to student empowerment, Ebony Jones is a valuable asset to the University of Phoenix. As she continues to enhance her skills and expand her impact, Ebony is poised to make significant contributions to the field of student services and drive positive outcomes for learners across the institution.