Executive Summary
Eddie Delic is the Vice President of Technology & Digital Experiences at Ben Bridge Jeweler, a leading retailer headquartered in Seattle with an employee base of approximately 1,001–5,000 staff. He is based in the Greater Seattle Area/Kirkland, WA, United States. Eddie Delic commands significant decision-making authority in shaping and executing technology and digital strategies company-wide, reporting directly to the C-suite and forming a core member of the leadership team.
Current Role & Key Responsibilities
Ben Bridge Jeweler: Vice President of Technology & Digital Experiences
- Title: Vice President of Technology & Digital Experiences
- Industry: Retail (Jewelry)
- Headquarters: Seattle, United States
- Company Size: 1,001–5,000 employees
- Reporting Structure: Leadership team, reporting alongside CEO Lisa Bridge and CFO Jerry Gronfein
- Office Location: Seattle/Greater Seattle Area
Role Focus:
- Leads all technology and digital transformation initiatives.
- Responsible for strategic planning and execution across omnichannel customer experience, e-commerce platforms, and technology operation improvements.
- Drives process improvements and revenue growth through advanced technology integration, including customer journey digitization.
- Regular participant and speaker in high-level industry forums on digital innovation and AI, highlighting thought leadership and external engagement.
Professional Experience
Ben Bridge Jeweler (Current)
- Vice President of Technology & Digital Experiences
- Primary mandate to align digital strategies with revenue growth and customer engagement.
- Leadership of technology teams; cross-functional coordination with marketing, product, and IT operations.
Coldwater Creek (2022)
- Vice President of Information Technology
- Oversaw technology operations during a period of transition and retail digitalization.
GE Appliances (2019–2022)
- Senior Director of Ownership Experience
- Led digital transformation projects, collaborating directly with C-level executives.
- Managed direct reporting teams and coordinated company-wide digital initiatives to enhance customer ownership and service journeys.
Masco Cabinetry (2014–2019)
- Director of Information Systems, Digital Marketing & Customer Care
- Managed operational improvements, led process analysis, and facilitated technology-driven revenue strategies.
- Manager, Advanced Technologies and Integration
- Oversaw technology integrations with a focus on driving process efficiency and business growth.
Previous Positions (prior to 2014)
- Specialty Fashion Group, Taste Living, UberConsult Solutions Pty Ltd, World Manager, Practice Advantage Pty Ltd, IMAGINE INTERNET MARKETING
- Various roles encompassing web development, technical business analysis, and programming, providing a robust foundation in IT and digital systems management.
Education & Certifications
- Bachelor's Degree, Computer Science
- University of Wollongong
- Certification: ITIL Foundation
- Obtained September 2016
Recent Visibility & Industry Involvement
- Eddie Delic was featured as a panelist for Sonata Software’s “Bespoke Fireside Chat – Driving Retail Revenue Growth and Profitability with AI-Powered C360” (October 2024), emphasizing Ben Bridge Jeweler’s leadership in adopting AI and data-driven customer experience solutions. His participation highlights a strong engagement in conversations around:
- Personalized digital experiences
- Customer lifetime value optimization
- Cross-sell/up-sell strategies
- Customer acquisition and retention through technology
Decision-Making Authority & Internal Influence
- Eddie is identified as a key technology decision-maker within Ben Bridge Jeweler, with influence across IT strategy, digital transformation budgets, and technology vendor partnerships.
- Plays an integral role in vendor evaluation and selection for technology projects, digital marketing initiatives, and process automation.
Leadership Team & Org Structure
Leadership Team Members (selected):
- Lisa Bridge, CEO
- Jerry Gronfein, CFO/Treasurer
- Lynnette Frank, CFO
- Mary Todd-McGinnis, Vice President
- Mary Banta, IT Director (Direct report/peer)
- Alex Malapitan, Systems Analyst (Peer)
- Saravanan Venkatesan, Senior Leader of Enterprise Applications (Peer)
Organizational & Market Context
Ben Bridge Jeweler Profile:
- Luxury retailer specializing in high-quality jewelry, including engagement rings, diamond pieces, bracelets, watches.
- Operates in a highly competitive, customer-centric market, necessitating ongoing investment in digital transformation, customer data platforms, and AI-driven personalization.
- Focused on omnichannel retailing, e-commerce growth, and improving customer experience metrics.
Actionable Insights
- Eddie Delic’s strategic priority is enhancing digital experiences, leveraging AI, and modernizing technology to drive revenue and customer loyalty.
- Open and active engagement with external technology thought leaders and vendors positions him as a receptive audience for new solutions aligned with revenue enhancement and customer satisfaction targets.
- Background in large-scale transformation, customer engagement processes, and cross-industry experience (retail, manufacturing, e-commerce) indicates a high level of digital maturity and analytical approach to technology adoption.
- Holds a Bachelor’s in Computer Science and is ITIL certified, indicating a strong foundation in both technical acumen and operational best practices.
For further networking or strategic outreach, Eddie Delic’s authority spans technology strategy, solution assessment, and implementation for both front-end and back-office systems with a clear bias toward innovation, customer insight, and growth-enabling initiatives.
Contact and Professional Profile:
- [LinkedIn: Eddie Delic](https://www.linkedin.com/in/eddiedelic)
Note: All the above insights reflect the most recent, role-relevant information on Eddie Delic’s professional trajectory, strategic priorities, and his pivotal role within a digitally evolving luxury retail enterprise.
