Professional Overview
Eden Ramos is a seasoned Operations Manager with expertise in managing teams, processes, and driving business growth. Currently based in the Philippines, Eden excels in the Business Process Outsourcing (BPO) industry, with a strong focus on operational efficiency, customer satisfaction, and employee development.
Experience Summary
Current Role
As an Operations Manager at Sitel Group since September 2021, Eden oversees daily operations, strategizes process improvements, and leads cross-functional teams to achieve business objectives. Key responsibilities include talent management, performance monitoring, and implementing initiatives that enhance customer experience and operational excellence.
Career Progression
Eden's career trajectory spans over a decade, with notable roles including Operations Manager and Operations Supervisor at SYKES Philippines, and various leadership positions at Sykes Asia Inc. This progression demonstrates Eden's growth from a Financial Analyst to a seasoned operations leader, with a strong background in quality assurance, team management, and financial analysis.
Academic Background
Eden holds a Bachelor of Arts in Marketing/Marketing Management from the Philippine Christian University. Although specific academic achievements are not detailed, this educational foundation provides a solid base for understanding market dynamics and customer needs.
Areas of Expertise
Eden's expertise includes:
- Industry-Specific Skills: Operations management, process improvement, and team leadership within the BPO industry.
- Technical Competencies: While specific technical skills are not outlined, Eden's experience suggests proficiency in operational management tools and software.
- Leadership and Management Capabilities: Proven ability to lead cross-functional teams, manage talent, and drive business growth through strategic initiatives.
Professional Impact
Although specific projects or initiatives are not mentioned, Eden's career progression and current role indicate a significant impact on operational efficiency, customer satisfaction, and employee development within the organizations worked for.
Conclusion
Eden Ramos is a dedicated and results-driven operations professional with a strong background in the BPO industry. With a current focus on operational excellence and team leadership at Sitel Group, Eden continues to drive business growth and customer satisfaction. The value proposition Eden brings includes strategic operational management, team leadership, and a customer-centric approach, making Eden a valuable asset to any organization seeking to enhance its operational efficiency and customer experience.
