Professional Summary
Professional Overview
Edwin Torres is a seasoned professional with extensive experience in the HVAC industry. As a member of the Johnstone Supply team at The Ware Group, he leverages his deep expertise to provide exceptional customer support and drive business growth.
Experience Summary
Current Role
Edwin currently serves as a Customer Support Specialist at Johnstone Supply - The Ware Group, a position he has held since 2021. In this role, he is responsible for providing exceptional customer service, processing orders, and ensuring the timely and accurate delivery of HVAC parts and equipment. Through his dedication and problem-solving skills, Edwin has played a key role in enhancing customer satisfaction and contributing to the overall success of the organization.
Career Progression
Prior to his current role, Edwin held the position of Branch Manager at Johnstone Supply from 1996 to the present. In this capacity, he was responsible for overseeing the day-to-day operations of the branch, including inventory management, staff supervision, and customer relations. His ability to drive operational efficiency and foster a positive work environment has been instrumental in the branch's growth and profitability.
Edwin's career in the HVAC industry began in 1989 when he worked as a Counter Sales representative at Baker Brothers. He then transitioned to a similar role at United Refrigeration Inc. from 1992 to 1996, gaining valuable experience in customer service and sales within the industry.
Academic Background
Edwin has a strong educational foundation, having completed his high school education.
Areas of Expertise
- HVAC industry knowledge and best practices
- Customer service and support
- Inventory management and supply chain optimization
- Operational efficiency and process improvement
- Team leadership and collaboration
Professional Impact
Throughout his career, Edwin has demonstrated a deep commitment to providing exceptional customer service and contributing to the overall success of the organizations he has been a part of. His expertise in HVAC operations, combined with his strong problem-solving and communication skills, has made him a valuable asset to the Johnstone Supply team.
Conclusion
With over 30 years of experience in the HVAC industry, Edwin Torres is a seasoned professional who has a proven track record of delivering outstanding customer support and driving business growth. His dedication to excellence and continuous improvement make him a valuable asset to the Johnstone Supply team and a respected industry leader.
