Professional Overview

Ekta Gurbani is a seasoned Customer Success Manager with a strong background in customer service and success management. Currently, she is leveraging her expertise to drive customer satisfaction and revenue growth in her role at Accenture. Her key expertise areas include customer success, account management, and relationship building, with a focus on the financial services industry.

Experience Summary

Current Role

As a Customer Success Manager at Accenture, Ekta is responsible for managing a portfolio of clients, developing and executing customer success plans, and identifying opportunities to drive revenue growth. Her key responsibilities include building and maintaining strong relationships with clients, identifying and mitigating risk, and collaborating with cross-functional teams to deliver customer outcomes. Notable achievements in her current role include successfully onboarding new clients and driving customer retention through proactive account management.

Career Progression

Ekta's career progression is marked by notable roles in customer service and success management. Prior to her current role, she served as a Customer Service Executive at Accenture, where she gained experience in managing customer inquiries, resolving issues, and providing support to clients. Earlier in her career, she worked as an Associate at WNS Global Services SA, where she developed foundational skills in operations and customer service. Throughout her career, Ekta has demonstrated a strong ability to adapt to new roles and responsibilities, drive customer satisfaction, and contribute to revenue growth.

Academic Background

Ekta holds a Bachelor's degree in Business/Commerce, General from SMT. CHM College, Ulahasnagar. She also completed her HSC in Business/Commerce, General from the same institution.

Areas of Expertise

Ekta's areas of expertise include customer success, account management, relationship building, and operations management. She possesses strong technical competencies in customer relationship management (CRM) software and Microsoft Office applications. Her leadership and management capabilities are demonstrated through her ability to manage multiple clients, prioritize tasks, and collaborate with cross-functional teams.

Professional Impact

While specific project details are not available, Ekta's work in customer success has contributed to driving revenue growth, improving customer satisfaction, and mitigating risk for her clients. Her expertise in account management and relationship building has enabled her to build strong relationships with clients and identify opportunities to drive business growth.

Conclusion

Ekta Gurbani is a dedicated and results-driven Customer Success Manager with a strong track record of driving customer satisfaction and revenue growth. Her current focus is on delivering exceptional customer outcomes and driving business growth for her clients. With her expertise in customer success, account management, and relationship building, Ekta is well-positioned to make a significant impact in the financial services industry.