Elaine Screnci

Client Management Director

Professional Overview
Elaine Screnci is an accomplished Client Management Director with over 25 years of experience in the technology industry. She specializes in building and maintaining long-term client relationships, implementing strategic account management practices, and driving business growth through exceptional customer service. Elaine's deep expertise in enterprise software solutions and her ability to align client needs with innovative technology make her a trusted advisor to her customers.

Experience Summary

Current Role
As the Client Management Director at Acxiom, Elaine is responsible for overseeing a team of account managers who support the company's top-tier clients. In this role, she develops tailored strategies to enhance customer satisfaction, maximize product utilization, and identify new growth opportunities. Under Elaine's leadership, her accounts have consistently achieved above-target renewal rates and have expanded their partnerships with Acxiom.

Career Progression
Prior to joining Acxiom, Elaine held sales management roles at leading technology firms, including Regional Sales Manager at Omtool and Global Sales Manager at Boston Business Computing. In these positions, she demonstrated her ability to build high-performing teams, drive revenue growth, and establish strong relationships with C-suite executives. Elaine's diverse experience and track record of success have positioned her as a respected leader in the industry.

Academic Background
Elaine holds a Bachelor of Science in Business Administration from the University of Massachusetts Amherst, where she graduated cum laude. Her background in business management and marketing has provided a solid foundation for her client-centric approach to technology solutions.

Areas of Expertise

• Strategic account management

• Customer relationship building

• Enterprise software implementation and support

• Team leadership and performance optimization

• Business development and revenue growth

Professional Impact
Throughout her career, Elaine has been recognized for her ability to drive measurable business impact for her clients. Notable achievements include:

• Spearheading a cross-functional initiative that improved customer satisfaction by 25% within the first year

• Leading a team that exceeded annual revenue targets by 18% through effective account management and upselling strategies

• Developing a customer success program that resulted in a 92% client retention rate over a 3-year period

Conclusion
Elaine Screnci is a seasoned Client Management Director with a proven track record of excellence in the technology industry. Her deep expertise in enterprise software solutions, coupled with her exceptional customer service and leadership skills, make her a valuable asset to Acxiom and its clients. Elaine is committed to driving continuous improvement and fostering long-term, mutually beneficial partnerships.