Elayne Perry, Director of Patient Financial Services
Professional Overview
Elayne Perry is an accomplished healthcare finance professional with over a decade of experience in managing patient financial services operations. As the Director of Patient Financial Services at Regional One Health, she oversees a team responsible for streamlining revenue cycle management, improving patient satisfaction, and enhancing the overall financial performance of the organization.
Experience Summary
Current Role
As the Director of Patient Financial Services at Regional One Health, Elayne is responsible for leading a team of financial specialists in managing patient billing, collections, and insurance verification processes. Under her leadership, the department has achieved significant improvements in key performance metrics, including a 15% reduction in days in accounts receivable and a 20% increase in first-pass claims resolution. Elayne's strategic approach to process optimization and data-driven decision-making has been instrumental in enhancing the financial and operational efficiency of the organization.
Career Progression
Prior to her current role, Elayne served as the Revenue Cycle Manager at CHRISTUS Health, where she spearheaded the implementation of a new electronic health record system and successfully led the integration of revenue cycle functions across multiple facilities. Her ability to identify and address operational bottlenecks, combined with her strong communication and change management skills, enabled her to drive measurable improvements in revenue cycle performance during her tenure.
Elayne's diverse background also includes a brief stint as an Adjunct Professor at Sanford-Brown College, where she taught courses in healthcare finance and revenue cycle management, further demonstrating her deep understanding of the industry and commitment to knowledge sharing.
Academic Background
Elayne holds a Bachelor's degree in Business Administration, with a concentration in Healthcare Management, from the University of Memphis. Her strong academic foundation, coupled with her practical experience in the field, has enabled her to develop a comprehensive understanding of the healthcare industry and its evolving financial landscape.
Areas of Expertise
- Revenue cycle management
- Patient financial services operations
- Healthcare financial reporting and analysis
- Process improvement and optimization
- Change management and team leadership
Professional Impact
Throughout her career, Elayne has been recognized for her ability to drive strategic initiatives that positively impact an organization's financial performance. At Regional One Health, she has led the implementation of a new patient financial services software system, resulting in a 20% increase in patient collections and a 12% reduction in bad debt write-offs. Elayne's commitment to continuous improvement and her proven track record of achieving tangible results have positioned her as a valuable asset to the healthcare organizations she has served.
Conclusion
Elayne Perry's extensive experience in healthcare finance, coupled with her strong leadership abilities and dedication to process optimization, make her a highly sought-after professional in the industry. As she continues to excel in her role as the Director of Patient Financial Services at Regional One Health, Elayne remains focused on driving sustainable financial and operational improvements that enhance the overall patient experience and contribute to the organization's long-term success.
