Professional Role and Responsibilities
Elena Conti currently serves as the Head of IT Service Continuity at Banca Mediolanum, based in Milan, Italy. In this capacity, she reports directly to the Chief Technology Officer (CTO) and Chief Information Officer (CIO) of the bank and works closely with the Business Continuity Office (BCO). She leads the Service Continuity unit, which is a recently established organizational structure within the bank.
Her core responsibilities include:
- Developing and managing business continuity and disaster recovery frameworks to ensure resilience and operational stability across IT services.
- Conducting detailed business impact analyses to identify critical systems and processes, aligning IT continuity plans with broader organizational risk management.
- Overseeing IT Quality Assurance (QA) and implementing strategies to maintain and improve service reliability and compliance standards.
- Managing the portfolio of continuity and recovery activities, integrating IT governance with overarching business objectives.
Elena is recognized as a seasoned professional with a strong background in IT service continuity, quality assurance, and strategic management within the financial and consulting sectors. Her profile emphasizes expertise in requirement analysis, portfolio management, and governance related to IT services in banking.
Experience and Education
Elena’s professional trajectory includes prior experience at Banca Mediolanum and Alten Italia, reflecting a career oriented toward IT service excellence and continuity management.
She has completed a Master 1 and 2 level in Communication during 2022-2023, indicating recent formal education enhancement relevant to stakeholder engagement and organizational communication, which supports her role in cross-functional collaboration within IT and business units.
Expertise and Industry Positioning
Elena Conti is characterized by a consolidated history in both the consultancy and banking sectors, which supports her adeptness in navigating complexities specific to financial IT environments. Her skill set comprises:
- Service continuity planning and management
- IT Quality Assurance mechanisms
- Strategic leadership in service management frameworks
- Requirement analysis and aligning IT portfolios with business impact assessments
Her leadership is instrumental in connecting vision with operational impact, emphasizing reliable and robust service continuity aligned with financial industry demands.
Organizational Context: Banca Mediolanum
Banca Mediolanum, founded in 1997, is a prominent Italian banking group known for its innovative approach to private banking and wealth management. The group emphasizes client centricity with a strategic focus on the protection and growth of customer assets. Financial performance and sustainability indicators are regularly reported publicly, with social and environmental responsibility embedded in corporate governance.
Recent organizational efforts underscore continuous improvement in IT governance and service resilience, aligning with the bank’s commitment to safeguarding operational stability and customer trust.
Relevance of Role within Banca Mediolanum
As the Head of IT Service Continuity, Elena’s role is critical to the bank's overarching risk management and operational resilience strategy. Her leadership is essential in mitigating risks related to IT disruptions, ensuring compliance with regulatory requirements concerning business continuity, and facilitating rapid recovery in case of incidents. This function supports the bank’s reputation and operational effectiveness, directly impacting customer experience and stakeholder confidence.
Key Points:
- Current Position: Head of IT Service Continuity at Banca Mediolanum
- Location: Milan, Italy
- Reporting Line: CTO and CIO of Banca Mediolanum; collaboration with Business Continuity Office
- Core Expertise: IT service continuity, business impact analysis, disaster recovery, IT QA, strategic IT management in banking
- Education: Recent Master-level studies in Communication (2022-2023)
- Previous Experience: Includes roles at Banca Mediolanum and Alten Italia
- Impact: Leads continuity and recovery initiatives to protect IT services critical to bank operations and customer protection in a regulated industry environment
This profile demonstrates Elena Conti as a pivotal figure within Banca Mediolanum’s IT and operational risk framework, combining technical expertise with strategic leadership essential for sustaining business continuity in a complex financial services setting.
