Professional Summary
Professional Overview
Elizabeth Wotherspoon is the Head of Customer Solutions at The Icehouse, a leading business growth and innovation hub in New Zealand. With over 30 years of experience in business consulting, executive education, and organizational leadership, she is a seasoned expert in driving customer-centric solutions and fostering business growth.
Experience Summary
Current Role
As the Head of Customer Solutions at The Icehouse, Elizabeth is responsible for leading the organization's customer-facing strategies and initiatives. She oversees the development and delivery of customized business growth programs, advisory services, and innovation support to help clients achieve their goals. Under her leadership, The Icehouse has consistently delivered exceptional customer experiences, resulting in high customer satisfaction and retention rates.
Career Progression
Prior to her current role, Elizabeth served as the Chief Executive of The Icehouse, where she spearheaded the organization's strategic transformation and expansion. She previously held the position of Head of Growth, where she was instrumental in driving the company's business development and client engagement efforts. Earlier in her career, Elizabeth held leadership roles at Grafton Consulting Group and Morgan & Banks, where she gained extensive experience in human resources consulting and executive development.
Academic Background
Elizabeth holds a Bachelor's degree in Business Administration from the University of Auckland. She has also completed executive education programs at Columbia Business School, further strengthening her expertise in strategic management and organizational leadership.
Areas of Expertise
- Customer-centric strategy development
- Business growth and innovation program design
- Executive coaching and leadership development
- Organizational transformation and change management
- Talent management and HR consulting
Professional Impact
Under Elizabeth's leadership, The Icehouse has consistently achieved impressive results, including:
- Grew the organization's client base by 25% over the past three years
- Developed and delivered customized business growth programs that have helped clients achieve an average revenue increase of 18%
- Spearheaded the launch of several successful innovation initiatives, fostering the growth of local startups and entrepreneurs
Conclusion
With her extensive experience, strategic vision, and unwavering commitment to customer excellence, Elizabeth Wotherspoon is a respected leader in the business consulting and growth advisory industry. She continues to drive transformative change and foster sustainable growth for The Icehouse and its diverse client base.
