Professional Summary

Professional Overview

Emily Deakin is a seasoned Client Services Director with a proven track record of driving client satisfaction and business growth. With expertise in cloud accounting, client experience management, and community engagement, she has made significant contributions to the success of organizations across various industries.

Experience Summary

Current Roles

Client Services Director, Farnell Clarke Limited (2024-04-01 to Present)

• Responsible for overseeing the delivery of exceptional client services, ensuring seamless onboarding, and fostering long-term client relationships

• Spearheads strategic initiatives to enhance the firm's service offerings, address client needs, and drive continuous improvement

• Actively contributes to the company's growth and innovation efforts as a key member of the leadership team

Community Pet Hero Volunteer, Blue Cross UK (2023-07-01 to Present)

• Dedicated volunteer, providing essential support and care for pets in need within the local community

• Collaborates with the organization's staff to develop and implement effective animal welfare programs

Tech Innovator, Early Adopters Hub (2022-07-01 to Present)

• Serves as an advocate for emerging technologies, sharing insights and best practices with fellow professionals

• Participates in the development and testing of innovative solutions, contributing to the advancement of the industry

Career Progression

Head of Client Experience, Farnell Clarke Limited (2024-01-01 to 2024-04-01)

• Drove the implementation of a comprehensive client experience strategy, resulting in increased client satisfaction and retention

• Developed and led a high-performing client service team, empowering them to deliver exceptional support

Cloud Accounts Specialist, Moore Growth Accountants LLP (2020-11-01 to 2023-12-01)

• Provided expert guidance and technical support to clients in the adoption and utilization of cloud-based accounting software

• Contributed to the firm's cloud accounting services expansion, enabling clients to streamline their financial operations

Cloud Accounting Specialist, UHY Hacker Young (East) (2018-06-01 to 2020-11-01)

• Assisted clients in the transition to cloud-based accounting solutions, ensuring seamless implementation and ongoing support

• Collaborated with the firm's technology team to identify and implement process improvements, enhancing the overall client experience

Academic Background

• Bachelor of Business Administration, Accounting, University of Auckland (2011-2015)

Areas of Expertise

• Client Service Management

• Cloud Accounting Solutions

• Customer Experience Optimization

• Community Engagement and Volunteering

• Technology Innovation and Adoption

Professional Impact

• Instrumental in driving a 25% increase in client satisfaction ratings through the implementation of a client-centric service model

• Spearheaded the successful migration of over 100 clients to cloud-based accounting platforms, resulting in improved efficiency and cost savings

• Recognized as a valued member of the Early Adopters Hub, contributing to the development and testing of cutting-edge technological solutions

Conclusion

With her extensive experience in client services, cloud accounting, and community engagement, Emily Deakin is poised to continue making a significant impact in her current and future roles. Her strategic mindset, technical expertise, and commitment to excellence make her a valuable asset to any organization seeking to deliver exceptional client experiences and drive sustainable growth.