Emily Hildebrand
Head of Account Management, Zivian Health
Professional Overview
Emily Hildebrand is an accomplished account management professional with a strong track record of driving customer success and business growth. As the Head of Account Management at Zivian Health, she is responsible for overseeing a team of account managers, fostering long-term client relationships, and developing strategic initiatives to enhance the company's service delivery and client retention.
Experience Summary
Current Role
As the Head of Account Management at Zivian Health, Emily is responsible for leading a team of 15 account managers and driving the overall account management strategy for the organization. She has played a pivotal role in streamlining the client onboarding process, implementing data-driven performance tracking, and spearheading customer success programs that have resulted in a 92% client retention rate. Under her leadership, the account management team has consistently exceeded annual revenue targets by an average of 15%.
Career Progression
Prior to her current role, Emily served as the Mid Market - Customer Success Manager at Levelset, a Procore Company, where she managed a portfolio of mid-market clients and led cross-functional initiatives to improve customer satisfaction and adoption. She has also held marketing roles at Avita, where she progressed from a Marketing Specialist to the Marketing Director, overseeing the company's brand strategy, event management, and digital marketing campaigns.
Academic Background
Emily holds a Bachelor of Science degree in Marketing from the University of New Orleans, where she graduated magna cum laude and was recognized for her exceptional academic performance.
Areas of Expertise
- Account management and client retention
- Customer success program development
- Cross-functional team leadership
- Data-driven decision making
- Strategic marketing and brand management
Professional Impact
During her tenure at Zivian Health, Emily has been instrumental in driving the company's customer-centric approach, resulting in a significant increase in client satisfaction and revenue growth. She has spearheaded the implementation of a comprehensive customer success program that has led to a 92% client retention rate, positioning Zivian Health as a trusted partner in the healthcare technology industry.
Conclusion
With her extensive experience in account management, customer success, and marketing, Emily Hildebrand is a versatile and results-driven professional who is poised to continue driving growth and innovation at Zivian Health. Her expertise in data-driven decision making, cross-functional collaboration, and strategic planning make her a valuable asset to the organization.
