Professional Summary
Professional Overview
Emily Jackson is an experienced Mortgage Collection Technician II with a strong background in credit union operations and customer service. She specializes in delinquent account management, credit analysis, and collections strategies, contributing to the financial health and recovery of credit union members.
Experience Summary
Current Role
As a Mortgage Collection Technician II at Ent Credit Union, Emily is responsible for managing the resolution of delinquent mortgage accounts. Her key duties include conducting detailed account analysis, negotiating payment arrangements, and implementing effective collection strategies to minimize losses and maintain member relationships. Emily's exceptional communication skills and empathetic approach have enabled her to successfully guide members through financial difficulties, resulting in an average 25% reduction in delinquency rates within her portfolio.
Career Progression
Prior to her current role, Emily served as the Member Collections Team Lead at Ent Credit Union, where she supervised a team of collection specialists and implemented process improvements that increased the department's efficiency by 18%. She also has experience as a Member Solutions Technician II at Air Academy Federal Credit Union, where she provided comprehensive financial services and collections support to members. Earlier in her career, Emily worked as a Human Resources Assistant at Age of Learning, Inc. and an Auto Collections Representative at Firstsource Advantage, LLC, gaining valuable experience in customer service and collections.
Academic Background
Emily holds a Bachelor of Arts degree in Business Administration from the University of Colorado Colorado Springs, where she graduated with honors.
Areas of Expertise
- Delinquent account management
- Credit analysis and risk assessment
- Effective collections strategies and techniques
- Customer service and member relations
- Team leadership and process improvement
Professional Impact
Throughout her career, Emily has demonstrated a commitment to delivering exceptional customer service and supporting the financial well-being of credit union members. Her proactive approach and ability to find customized solutions have earned her a reputation as a trusted advisor, and she has been recognized for her contributions to her organization's collections success.
Conclusion
With her extensive experience in credit union operations, strong communication skills, and proven track record of driving positive outcomes, Emily is a valuable asset to any organization seeking to optimize their collections processes and maintain strong member relationships.
