Professional Summary
Professional Overview
Emily McIsaac is a versatile professional with a diverse background in operations, customer service, and project management. As the Co-founder and Operations lead at Daisy Lab, she leverages her cross-functional expertise to drive organizational efficiency and support the company's growth.
Experience Summary
Current Role
As the Co-founder and Operations lead at Daisy Lab, Emily is responsible for overseeing day-to-day business operations, streamlining workflows, and implementing process improvements. She works closely with the executive team to align operational strategies with the company's long-term vision, ensuring seamless execution and customer satisfaction.
Career Progression
Prior to her current role, Emily gained valuable experience as a Medical Receptionist at Silverdale Medical Centre, where she honed her customer service and administrative skills. She also served as a Flight Attendant at Air New Zealand, developing a keen understanding of service delivery and problem-solving in high-pressure environments.
Academic Background
Emily holds a degree in Business Administration from the University of Auckland, where she specialized in Operations Management and earned distinctions for her academic achievements.
Areas of Expertise
- Operations Management
- Process Improvement
- Project Coordination
- Customer Service Excellence
- Stakeholder Engagement
- Adaptability and Problem-Solving
Professional Impact
At Daisy Lab, Emily has played a pivotal role in optimizing operational workflows, implementing data-driven decision-making processes, and fostering a collaborative work environment. Her contributions have resulted in enhanced productivity, cost savings, and improved customer satisfaction, positioning the company for sustained growth and success.
Conclusion
With her diverse skill set, strong attention to detail, and proven track record of driving operational excellence, Emily is poised to continue making a significant impact at Daisy Lab. Her commitment to continuous improvement and her ability to thrive in dynamic environments make her a valuable asset to the organization.
