Emily Omerovic

Customer Success Lead

Professional Overview
Emily Omerovic is a seasoned customer success professional with extensive experience in driving client satisfaction and business growth. As the Customer Success Lead at Instant, she leverages her expertise in implementation, onboarding, and account management to ensure seamless experiences for the company's diverse client base.

Experience Summary

Current Role
As the Customer Success Lead at Instant, Emily is responsible for managing a team of customer success specialists, overseeing the onboarding and ongoing support for the company's clients. She plays a pivotal role in developing and implementing robust customer success strategies, optimizing processes, and fostering long-term client relationships. Under her leadership, the customer success team has consistently achieved high satisfaction scores and client retention rates.

Career Progression
Emily's career trajectory has been marked by progressive growth and a strong focus on customer-centric roles. Prior to joining Instant, she held positions as an Implementation Lead and Implementation Consultant at monday.com, where she spearheaded the successful onboarding and implementation of the company's project management platform for a wide range of clients. Earlier in her career, she held customer success and management roles at HungryHungry and OrderMate, honing her skills in client onboarding, account management, and team leadership.

Academic Background
Emily holds a Bachelor of Business Administration from the University of Sydney, with a specialization in Marketing and Entrepreneurship. Her academic achievements and extracurricular involvement in student organizations have instilled a strong foundation for her professional success.

Areas of Expertise

• Client onboarding and implementation

• Account management and relationship building

• Customer success strategy and process optimization

• Team leadership and performance management

• Software-as-a-Service (SaaS) industry expertise

Professional Impact
Throughout her career, Emily has consistently delivered exceptional results for her clients and employers. At monday.com, she led the successful implementation of the company's platform for numerous clients, resulting in a significant increase in user adoption and customer satisfaction. As the Customer Success Group Manager at HungryHungry, she spearheaded the development and implementation of a comprehensive customer onboarding program, leading to a 25% increase in client retention within the first year.

Conclusion
Emily Omerovic is a highly skilled and accomplished customer success professional with a proven track record of driving client satisfaction and business growth. Her deep industry expertise, coupled with her strong leadership and strategic capabilities, make her a valuable asset to the Instant team. As she continues to excel in her current role, Emily is poised to make a significant impact on the company's customer-centric initiatives and contribute to its ongoing success.