Professional Summary
Professional Overview
Emily Thiel is an experienced Systems Administrator with a strong background in information technology support and operations. With a focus on maintaining reliable and efficient computer systems, she leverages her technical expertise to ensure the smooth functioning of mission-critical infrastructure.
Experience Summary
Current Role
As a Systems Administrator at Northern Michigan University, Emily is responsible for the installation, configuration, and maintenance of the institution's servers, network devices, and associated software. She plays a pivotal role in ensuring the availability and performance of the university's IT systems, proactively troubleshooting issues and implementing security measures to protect sensitive data.
Career Progression
Emily's IT journey began as a Help Desk Assistant at the NMU Help Desk, where she provided frontline support to students and faculty. She then transitioned into a Laptop Technician role, honing her skills in hardware maintenance and troubleshooting. Seeking to broaden her experience, Emily joined CU*Answers as a PC Rollout Technician and Client Support Specialist, contributing to the successful deployment and support of computer systems for credit union clients.
Leveraging her extensive experience, Emily returned to Northern Michigan University, where she has held progressively responsible positions, including PC Technician and her current role as Systems Administrator. In this capacity, she has demonstrated her ability to manage complex IT infrastructures, optimize system performance, and implement cost-effective solutions to meet the university's evolving technology needs.
Academic Background
Emily holds a Bachelor's degree in Computer Science from Northern Michigan University, where she developed a strong foundation in programming, networking, and systems administration.
Areas of Expertise
- Server administration and maintenance
- Network infrastructure management
- Virtualization and cloud technologies
- IT security and compliance
- Troubleshooting and problem-solving
- Effective communication and collaboration
Professional Impact
During her tenure as Systems Administrator, Emily has played a pivotal role in several key initiatives, including the successful migration of the university's email system to a cloud-based platform, resulting in increased reliability and reduced operational costs. She has also spearheaded the implementation of a comprehensive data backup and disaster recovery strategy, ensuring the protection of critical institutional data.
Conclusion
With a proven track record of delivering reliable and efficient IT solutions, Emily Thiel is a valuable asset to Northern Michigan University. Her dedication to continuous learning, problem-solving, and process improvement positions her for continued growth and success in the dynamic field of systems administration.
