Professional Overview
Emma Lauer is a customer-focused professional with a diverse background in healthcare customer success, sales, and client relations. As a Customer Success Associate at CircleLink Health, she leverages her strong interpersonal skills and industry expertise to drive client satisfaction and retention.
Experience Summary
Current Role
In her current role as a Customer Success Associate at CircleLink Health, Emma is responsible for managing and nurturing client relationships, ensuring seamless onboarding and ongoing support. She works closely with clients to understand their unique needs, providing tailored solutions and proactive communication to maximize the value of CircleLink Health's services.
Career Progression
Prior to her current position, Emma held roles as an Enrollment Specialist at CircleLink Health, where she was instrumental in onboarding new clients and guiding them through the enrollment process. She also has experience as a Sales Development Representative at TimeDoc Health and Oak Street Health, where she demonstrated a strong aptitude for building and maintaining relationships with prospective clients.
Academic Background
Emma holds a Bachelor's degree in Speech Language Pathology from Indiana State University, where she gained valuable experience as a Student Clinician and Fitness Specialist.
Areas of Expertise
- Healthcare client relations and customer success
- Enrollment and onboarding processes
- Sales development and lead generation
- Effective communication and problem-solving skills
- Adaptability and continuous learning
Professional Impact
In her previous roles, Emma consistently exceeded sales targets and client satisfaction goals, earning recognition for her exceptional customer service and commitment to driving client success. Her ability to understand client needs and provide tailored solutions has contributed to the growth and retention of the organizations she has served.
Conclusion
With her diverse experience, strong interpersonal skills, and deep understanding of the healthcare industry, Emma Lauer is poised to continue making a positive impact as a Customer Success Associate at CircleLink Health. She is dedicated to exceeding client expectations and contributing to the overall success of the organization.
