Professional Overview

Emmanuel John Medallo is a seasoned Customer Experience Manager with a strong background in the IT and customer service industries. Currently, he oversees the delivery of exceptional customer experiences, leveraging his expertise in process improvement, team management, and customer satisfaction. His key areas of expertise include customer experience management, team leadership, and process optimization, with a focus on the IT and customer service sectors.

Experience Summary

Current Role

As the Customer Experience Manager at Alorica, Emmanuel has been responsible for managing a team of customer experience professionals, driving process improvements, and ensuring high customer satisfaction rates since August 2022. His key responsibilities have included strategy development, team leadership, and collaboration with cross-functional teams to achieve business objectives. Notably, his efforts have contributed to enhanced customer experience and improved operational efficiency within the organization.

Career Progression

Emmanuel's career trajectory showcases progressive growth and increasing responsibilities. Prior to his current role, he served as a Supervisor and Cluster Head at ARB Call Facilities Inc. from April 2019 to August 2022. In this capacity, he demonstrated his ability to lead teams, manage operations, and drive performance improvements. His career is marked by a consistent pursuit of excellence and a commitment to delivering high-quality results.

Academic Background

Emmanuel holds a Bachelor's degree in Information Technology from the University of Saint La Salle, which he completed from 2009 to 2013. This educational foundation has provided him with a strong understanding of IT principles and practices, complementing his professional experience in the customer service and experience management domains.

Areas of Expertise

Emmanuel's areas of expertise encompass a range of industry-specific skills, technical competencies, and leadership capabilities. These include:

• Customer Experience Management: Proven ability to design and implement strategies that enhance customer satisfaction and loyalty.

• Team Leadership: Skilled in managing and motivating teams to achieve high performance and meet business objectives.

• Process Optimization: Experienced in analyzing and improving operational processes to increase efficiency and effectiveness.

Professional Impact

Throughout his career, Emmanuel has made significant contributions to his organizations, driving improvements in customer experience, operational efficiency, and team performance. While specific metrics are not available, his dedication to excellence and his ability to lead and manage high-performing teams have been consistent themes in his professional journey.

Conclusion

Emmanuel John Medallo's professional trajectory is marked by a steady ascent in responsibilities and achievements, reflecting his commitment to growth and excellence. Currently focused on delivering exceptional customer experiences and driving business success, Emmanuel offers a valuable blend of leadership, technical expertise, and industry knowledge. His value proposition lies in his ability to strategize, lead, and execute plans that enhance customer satisfaction, improve operational efficiency, and contribute to the overall success of his organization.