Emmanuel Twumasi

Chief Operating Officer (COO)

Savannah, Georgia, United States

Professional Overview
Emmanuel Twumasi is an accomplished Chief Operating Officer (COO) with over 15 years of diverse experience in the public transportation industry. Renowned for his strategic leadership, operational expertise, and data-driven decision-making, Twumasi has a proven track record of driving operational excellence and enhancing service delivery for transit authorities.

Experience Summary

Current Role
As the Chief Operating Officer (COO) at Chatham Area Transit Authority (CAT) since October 2022, Twumasi is responsible for overseeing all day-to-day operations, maintenance, and administrative functions. He leads a team of over 300 employees and manages an annual budget of $35 million, ensuring the efficient and reliable provision of public transportation services to the Savannah metropolitan area.

Career Progression
Prior to his current role, Twumasi served as the Chief Operating Officer (COO) at Rock Region METRO in Little Rock, Arkansas, where he spearheaded the implementation of a comprehensive operational improvement plan that resulted in a 12% increase in on-time performance and a 15% reduction in operating costs. Before that, he held various leadership positions at the Port Authority of Allegheny County, including Service Performance Manager and Manager of Bus and Rail Operations, where he played a pivotal role in optimizing service delivery and enhancing the passenger experience.

Twumasi's early career was marked by his work as a Manager/Dispatching at MARTA (Metropolitan Atlanta Rapid Transit Authority), where he honed his skills in operational management, data analysis, and stakeholder engagement.

Academic Background
Twumasi holds a Bachelor of Science degree in Civil Engineering from the Georgia Institute of Technology, where he graduated with honors. He is also a certified Project Management Professional (PMP) and has completed executive leadership training programs at the Harvard Business School and the Wharton School of the University of Pennsylvania.

Areas of Expertise

• Public transportation operations management

• Strategic planning and execution

• Data-driven decision-making and performance optimization

• Maintenance and asset management

• Stakeholder engagement and community outreach

• Change management and process improvement

Professional Impact
During his tenure at Rock Region METRO, Twumasi spearheaded the implementation of a real-time passenger information system, which enhanced the customer experience and increased ridership by 8%. At the Port Authority of Allegheny County, he led the development of a comprehensive operational dashboard, enabling data-driven decision-making and resulting in a 5% improvement in on-time performance.

Conclusion
With his exceptional leadership skills, deep industry expertise, and a relentless focus on operational excellence, Emmanuel Twumasi is well-positioned to drive transformative change and elevate the public transportation services provided by Chatham Area Transit Authority. His commitment to innovation, data-driven decision-making, and employee development makes him a valuable asset to the organization and the communities it serves.