Enrica Iannelli
Professional Summary
Professional Overview
Enrica Iannelli is an experienced healthcare finance professional with a strong track record of success in patient financial services. As the Director of Patient Financial Services at Holy Cross Hospital, she leverages her expertise to optimize revenue cycle management, enhance patient satisfaction, and drive operational efficiency.
Experience Summary
Current Role
As the Director of Patient Financial Services at Holy Cross Hospital, Enrica is responsible for leading a team of financial professionals in providing exceptional service to patients and ensuring the timely and accurate processing of insurance claims and patient payments. Under her leadership, the department has achieved significant improvements in key performance metrics, including a 10% reduction in accounts receivable and a 15% increase in first-pass claims resolution.
Career Progression
Enrica's career at Holy Cross Hospital spans over 20 years, during which she has steadily progressed through various roles, gaining valuable experience in revenue integrity, billing, and government account receivable management. Prior to her current role, she served as the Manager of Patient Financial Services, where she implemented process improvements that led to a 12% increase in cash collections.
Academic Background
Enrica holds a Bachelor of Science degree in Accounting from the University of Florida, where she graduated with cum laude honors.
Areas of Expertise
- Revenue cycle management
- Patient financial services operations
- Billing and claims processing
- Charge master and revenue integrity
- Medicare and government payer compliance
- Financial analysis and reporting
- Team leadership and performance management
Professional Impact
Enrica's contributions to Holy Cross Hospital have been recognized through her involvement in several high-profile initiatives, including the development of a patient-centric financial assistance program that has helped thousands of underserved individuals access necessary healthcare services. Additionally, she has served as a subject matter expert on various industry panels and contributed to the development of best practices in patient financial services.
Conclusion
With her comprehensive expertise, strategic leadership, and unwavering commitment to patient-centered care, Enrica Iannelli continues to drive positive change within the healthcare industry. Her proven track record of operational excellence and her ability to foster a collaborative and innovative work environment make her a valuable asset to Holy Cross Hospital and the communities it serves.
