Professional Overview
Erdem Ünsal is an experienced International Customer Experience Specialist with a strong background in customer service, planning, and administration. His current role and responsibilities involve enhancing customer experience for a global clientele. Key expertise areas include customer experience, international relations, and process improvement, with a focus on the logistics and travel industries.
Experience Summary
Current Role
As an International Customer Experience Specialist at UPS since 2017, Erdem Ünsal is responsible for designing and implementing customer experience strategies, collaborating with international teams, and analyzing customer feedback to drive process improvements. His achievements include enhancing customer satisfaction ratings and streamlining operational processes for global customers.
Career Progression
Erdem Ünsal's career trajectory reflects growth from various roles, including Planning Specialist at Tursab, Teacher and Administrative Affairs Assistant, Graphic Designer, Real Estate Agent, and Technical Support Specialist. Each role has contributed to his versatility and understanding of different industries, including travel, education, design, real estate, and insurance.
Academic Background
Erdem Ünsal holds a Bachelor of Science in Business Administration from Anadolu Üniversitesi, providing a solid foundation in business principles and practices. Additionally, he has an Associate of Arts in Photography and Cinematography, showcasing his creative side and ability to approach problems from unique angles.
Areas of Expertise
- Industry-specific skills: Customer experience management, international relations, logistics, and travel industry operations.
- Technical competencies: Process analysis, customer feedback analysis, and strategy development.
- Leadership and management capabilities: Team collaboration, customer service management, and operational process improvement.
Professional Impact
While specific project details are not available, Erdem Ünsal's role in enhancing customer experience and his contributions to process improvements in a global logistics company like UPS underscore his significant professional impact. His ability to work in diverse roles and industries demonstrates adaptability and a broad skill set.
Conclusion
Erdem Ünsal's professional trajectory highlights consistent growth and a strong commitment to customer experience and process improvement. Currently focused on enhancing international customer experience, he brings a unique blend of business acumen, creative problem-solving, and interpersonal skills. His value proposition lies in his ability to analyze complex customer needs, develop effective strategies, and implement changes that positively impact customer satisfaction and operational efficiency.
