Professional Summary
Professional Overview
Eric Black is an accomplished EPIC/eRecord Credentialed Trainer, Senior Application Analyst, and Certified Lean Practitioner at the University of Rochester Medical Center (URMC). With extensive experience in healthcare technology and process improvement, he plays a crucial role in enhancing the efficiency and effectiveness of URMC's electronic health record (EHR) systems and operations.
Experience Summary
Current Role
As an EPIC/eRecord Credentialed Trainer, Senior Application Analyst, and Certified Lean Practitioner at URMC, Eric is responsible for training healthcare professionals on the effective use of the organization's EPIC EHR system. He also serves as a senior analyst, providing technical support and optimization recommendations to ensure the seamless integration of technology with clinical workflows. Additionally, Eric's Lean Certification enables him to lead process improvement initiatives that drive cost savings, enhance quality of care, and improve patient outcomes.
Career Progression
Prior to his current role, Eric has held various sales and business development positions in the coffee and refreshment services industries. As a National Account Executive, he successfully managed key accounts and drove revenue growth for companies like Salzman Group, Importika, Whole Latte Love, and Aabree Coffee. Additionally, he served as the Vice President of Sales & Development at Aramatic Refreshment Services and the Director of Sales & Business Development at Bacon Whitney LLC, where he demonstrated strong leadership and strategic planning skills.
Earlier in his career, Eric worked as a Courseware Coordinator at Element K, where he played a pivotal role in the development and delivery of technical training programs. He also gained valuable industry experience as a Technical Representative at Skis Dynastar/Lange Ski Boots, showcasing his expertise in product knowledge and customer service.
Academic Background
Eric holds a Bachelor's degree, which has provided him with a solid foundation to excel in his field.
Areas of Expertise
- EPIC EHR system administration and training
- Healthcare technology implementation and optimization
- Process improvement and Lean methodologies
- Client relationship management and strategic partnerships
- Sales and business development
- Technical training and curriculum development
Professional Impact
Throughout his career, Eric has demonstrated a proven track record of driving positive change and delivering tangible results. As an EPIC/eRecord Credentialed Trainer, he has successfully trained numerous healthcare professionals, ensuring seamless EHR system adoption and increased user proficiency. His expertise as a Senior Application Analyst has enabled URMC to enhance the functionality and integration of their EHR systems, leading to improved patient care and operational efficiency.
Conclusion
With his diverse background, technical proficiency, and strong commitment to continuous improvement, Eric Black is a valuable asset to the University of Rochester Medical Center. He continues to leverage his expertise to support the organization's digital transformation and enhance the overall patient experience through the effective use of healthcare technology.
