Eric Gelly
President and CEO, Charlotte Metro Federal Credit Union
Professional Overview
Eric Gelly is an accomplished financial services executive with extensive experience in credit union operations, strategic leadership, and industry innovation. As the President and CEO of Charlotte Metro Federal Credit Union, he is responsible for driving the organization's strategic vision, overseeing day-to-day operations, and fostering a culture of excellence and member-centric service.
Experience Summary
Current Role
As the President and CEO of Charlotte Metro Federal Credit Union since May 2022, Eric is responsible for leading the organization's 150+ employees and overseeing $1.2 billion in assets. Under his guidance, the credit union has focused on enhancing digital capabilities, expanding community outreach, and optimizing operational efficiency to better serve its growing member base of over 100,000 individuals and small businesses.
Career Progression
Prior to his current role, Eric served as the President of Charlotte Metro Federal Credit Union, overseeing the credit union's strategic initiatives and day-to-day operations. Before that, he held the position of EVP and COO, where he led the organization's technology transformation, process improvements, and customer experience enhancements.
Earlier in his career, Eric held various leadership roles in the credit union industry, including President at CUNA Strategic Services, Executive Director at Carolina Credit Union Services, and Executive Vice President and Chief Operations Officer at Carolinas Credit Union League. Throughout his career, he has demonstrated a strong ability to drive organizational growth, foster innovation, and enhance member engagement.
Academic Background
Eric holds a Bachelor of Arts degree in Business Management and Marketing from Evangel University, where he graduated with distinction.
Areas of Expertise
- Credit union operations and management
- Strategic planning and execution
- Organizational transformation and change management
- Financial technology (FinTech) integration and innovation
- Member experience enhancement and customer service optimization
- Regulatory compliance and risk management
Professional Impact
Under Eric's leadership, Charlotte Metro Federal Credit Union has become a recognized leader in the local community, known for its commitment to financial education, small business support, and community development initiatives. He has also been actively involved in industry associations, serving on the Board of Directors for Advanced Fraud Solutions and the Carolina Credit Union League.
Conclusion
With his extensive experience in the credit union industry and a proven track record of driving organizational success, Eric Gelly is poised to continue leading Charlotte Metro Federal Credit Union to new heights. His strategic vision, operational expertise, and dedication to serving the local community make him a valuable asset to the organization and the financial services sector as a whole.
