Eric Ketchum

Lead Program Manager - Workforce Management

Professional Overview

Eric Ketchum is an experienced program manager with a strong background in workforce management and operational strategy. As the Lead Program Manager at Target, he is responsible for driving workforce optimization initiatives that enhance employee productivity, engagement, and retention.

Experience Summary

Current Role

Eric currently serves as the Lead Program Manager - Workforce Management at Target, a position he has held since June 2023. In this role, he is responsible for overseeing the development and implementation of workforce management strategies across the organization. Eric's key responsibilities include:

• Analyzing workforce data to identify optimization opportunities and improve scheduling, staffing, and employee allocation

• Collaborating with cross-functional teams to implement innovative workforce management solutions

• Driving organizational change management initiatives to ensure successful adoption of new processes and technologies

• Measuring and reporting on the impact of workforce management programs, demonstrating tangible business benefits

Career Progression

Prior to his current role, Eric held a variety of leadership positions within Target, demonstrating his ability to drive operational excellence and strategic initiatives. He has served as a Lead Business Partner, Product Owner for Field Support Strategy, Operational Change Management Consultant in Healthcare Operations, and has held several store-level management roles, including Store Remodel Lead, Food Operations Manager, Guest Engagement Manager, Logistical Operations Manager, and Human Resource Generalist.

Academic Background

Eric holds a Bachelor's degree in Business Administration from the University of Minnesota, with a concentration in Operations Management.

Areas of Expertise

• Workforce management and optimization

• Operational strategy and process improvement

• Change management and organizational transformation

• Data analysis and performance reporting

• Cross-functional collaboration and stakeholder management

Professional Impact

Throughout his career, Eric has been instrumental in driving operational efficiency and workforce optimization initiatives at Target. His ability to leverage data-driven insights and implement innovative solutions has contributed to measurable improvements in employee productivity, engagement, and retention. Eric's leadership and strategic vision have been instrumental in enhancing the company's overall workforce management capabilities.

Conclusion

With a proven track record of success in workforce management and a deep understanding of the retail industry, Eric Ketchum is well-positioned to continue driving positive impact in his role as Lead Program Manager at Target. His expertise, collaborative approach, and commitment to delivering tangible business results make him a valuable asset to the organization.