Professional Summary
Professional Overview
Eric Lachance is a seasoned financial services executive with over 20 years of experience driving digital transformation and delivering strategic client solutions. As the VP, Lead Client Partner at Rightpoint, he leverages his deep industry expertise to guide financial institutions in their digital journeys, helping them enhance customer experiences and operational efficiencies.
Experience Summary
Current Role
As the VP, Lead Client Partner at Rightpoint, Eric is responsible for managing key client relationships and overseeing the delivery of innovative digital solutions for Rightpoint's banking and capital markets clients. He serves as a trusted advisor, collaborating closely with clients to develop and execute strategic roadmaps that enable them to stay ahead of industry trends and better serve their customers.
Career Progression
Prior to joining Rightpoint, Eric held various leadership roles at Manulife and John Hancock Investments, where he spearheaded the development and implementation of digital strategies, driving the transformation of customer experiences and operational processes. As the VP, Head of Digital Experience Office at Manulife, he led a team of digital experts in delivering large-scale, enterprise-wide initiatives that enhanced the company's digital capabilities and customer engagement.
Earlier in his career, Eric progressed through roles in digital marketing, brand management, and sales management, demonstrating his versatility and adaptability in the financial services industry.
Academic Background
Eric holds a Bachelor of Business Administration degree from the University of Massachusetts Amherst, with a focus on Marketing and Finance.
Areas of Expertise
- Digital transformation in financial services
- Customer experience design and optimization
- Operational efficiency and process improvement
- Strategic planning and execution
- Cross-functional team leadership and collaboration
Professional Impact
Throughout his career, Eric has been instrumental in driving transformative initiatives that have significantly impacted the financial services industry. At Manulife, he led the development and implementation of a comprehensive digital strategy that improved customer engagement and operational efficiency, resulting in increased revenue and enhanced brand reputation.
Conclusion
With his extensive experience, strategic vision, and proven track record of delivering successful digital solutions, Eric Lachance is a valuable asset to Rightpoint and its clients. In his current role, he continues to demonstrate his commitment to driving innovation and delivering exceptional results for the financial services industry.
