Eric Lord
Chief Information Officer
Professional Overview
Eric Lord is an accomplished Chief Information Officer with extensive experience in the consumer goods and food & beverage industries. He is an expert in leveraging technology and data-driven insights to drive customer experience, operational efficiency, and business growth. As the CIO at Primo Brands, Eric is responsible for leading the company's digital transformation, optimizing IT infrastructure, and aligning technology strategies with the organization's overall business objectives.
Experience Summary
Current Role
Eric has been the Chief Information Officer at Primo Brands since November 2024. In this role, he oversees the company's information technology, digital initiatives, and data management functions. Eric is responsible for developing and implementing a comprehensive IT strategy that supports Primo Brands' strategic priorities, enhances operational performance, and improves customer engagement. He has been instrumental in driving the organization's adoption of cloud-based solutions, data analytics, and automation to streamline business processes and enable more informed decision-making.
Career Progression
Prior to joining Primo Brands, Eric served as the Chief Information Officer at BlueTriton Brands, where he led the integration of technology systems and the implementation of a unified data platform to improve supply chain visibility and customer insights. Before that, he held the role of Director of Customer Experience at Nestlé Waters, where he was instrumental in enhancing the company's digital customer touchpoints and implementing advanced analytics to personalize the customer journey. Eric's early career experience includes roles in data and insights management, as well as group marketing management, at Nestlé Waters.
Academic Background
Eric holds a Bachelor of Science degree in Computer Science from the University of California, Los Angeles (UCLA).
Areas of Expertise
- Information Technology Strategy and Governance
- Digital Transformation and Innovation
- Data-Driven Decision Making
- Customer Experience and Engagement
- Supply Chain Optimization
- Enterprise Resource Planning (ERP) Systems
- Cybersecurity and Risk Management
Professional Impact
Under Eric's leadership, Primo Brands has successfully implemented a cloud-based ERP system, streamlining financial reporting and inventory management. He has also spearheaded the development of a customer-centric mobile application, which has resulted in a 15% increase in customer engagement and a 10% boost in online sales. Additionally, Eric has been instrumental in enhancing the company's data analytics capabilities, enabling more informed decision-making and improved supply chain efficiency.
Conclusion
With his extensive experience in the consumer goods and food & beverage industries, coupled with his expertise in leveraging technology and data-driven insights, Eric Lord is a highly skilled and strategic Chief Information Officer. He is dedicated to driving digital transformation, improving operational performance, and enhancing the customer experience to support Primo Brands' continued growth and success.
