Eric Schiebler
Vice President, Customer Experience
Professional Overview
Eric Schiebler is an experienced leader in the customer experience domain, currently serving as the Vice President of Customer Experience at Talley Inc. With a strong background in sales, engineering, and customer-centric operations, he brings a well-rounded perspective to his role, driving innovative strategies to enhance customer satisfaction and loyalty.
Experience Summary
Current Role
As the Vice President of Customer Experience at Talley Inc., Eric is responsible for overseeing the company's customer-facing functions, including service, support, and relationship management. He has implemented process improvements and data-driven initiatives that have resulted in a 15% increase in customer retention and a 20% improvement in first-call resolution rates. Eric's collaborative approach and focus on cross-functional alignment have been instrumental in fostering a customer-centric culture within the organization.
Career Progression
Prior to his current role, Eric held the position of Vice President - Atlanta / New York at Talley Inc., where he led the company's sales and operations in these key regional markets. During his tenure, he spearheaded the expansion of the company's product portfolio, resulting in a 25% increase in revenue from the targeted regions. Earlier in his career, Eric served as the Director of Sales - East at Talley Inc., successfully growing the company's market share in the eastern United States by 18% over a five-year period.
Before joining Talley Inc., Eric worked as an Applications Engineer at MECA Electronics, Inc., where he leveraged his technical expertise to provide innovative solutions to the company's clients.
Academic Background
Eric holds a Bachelor of Science degree in Electrical Engineering from the University of Illinois at Urbana-Champaign, where he graduated with honors.
Areas of Expertise
- Customer experience strategy and implementation
- Sales and operations management
- Process improvement and optimization
- Cross-functional collaboration and stakeholder management
- Technical problem-solving and solution development
Professional Impact
Throughout his career, Eric has demonstrated a strong commitment to delivering exceptional customer experiences and driving organizational growth. His ability to bridge the gap between technical and customer-facing functions has been instrumental in enhancing Talley Inc.'s competitive positioning and industry reputation.
Conclusion
With his proven track record of success, Eric Schiebler is a versatile and results-oriented leader who is well-positioned to continue making a significant impact in the customer experience domain. His dedication to continuous improvement and his ability to inspire and motivate teams make him a valuable asset to Talley Inc. and its customers.
