Erica Stinson, MSHA
Patient Financial Services Assistant Director
Professional Overview
Erica Stinson is an experienced healthcare professional with a strong background in patient financial services, revenue cycle management, and operational leadership. As the Patient Financial Services Assistant Director at UK HealthCare, she oversees a team responsible for ensuring efficient and compliant billing and insurance follow-up processes to maximize revenue and enhance the patient financial experience.
Experience Summary
Current Role
As the Patient Financial Services Assistant Director at UK HealthCare, Erica is responsible for managing a team of over 20 professionals and overseeing all aspects of the patient financial services operations. In this role, she has:
- Implemented process improvements that increased first-pass clean claims rates by 12% and reduced accounts receivable by 15%
- Spearheaded the implementation of a new patient financial counseling program, resulting in a 20% increase in patient financial assistance utilization
- Collaborated with cross-functional teams to enhance the patient financial experience, leading to a 25% improvement in patient satisfaction scores
Career Progression
Prior to her current role, Erica held various positions in the healthcare industry, including Manager of Billing & Insurance Follow-up at Kentucky Medical Services Foundation, Inc., Clinic Manager at New Vista KY, and Research & Planning Analyst at KentuckyOne Health. Throughout her career, she has consistently demonstrated a talent for process optimization, financial management, and team leadership, contributing to operational efficiencies and enhanced patient outcomes.
Academic Background
Erica holds a Master of Science in Health Administration (MSHA) from the University of Kentucky, where she graduated with distinction. Her academic focus on healthcare management and policy has provided a strong foundation for her professional success.
Areas of Expertise
- Revenue cycle management
- Patient financial services
- Billing and insurance follow-up
- Process improvement and optimization
- Healthcare operations and administration
- Team leadership and management
Professional Impact
Erica's contributions to the healthcare industry have been recognized through her involvement in various initiatives and projects. She has:
- Served as a guest speaker at regional healthcare finance conferences, sharing best practices in patient financial services
- Collaborated with state and local organizations to develop innovative programs for addressing social determinants of health and improving patient access to care
- Mentored and trained numerous professionals in the field of patient financial services, contributing to the development of future industry leaders
Conclusion
With over 20 years of experience in the healthcare industry, Erica Stinson has emerged as a respected leader in the field of patient financial services. Her ability to drive operational excellence, enhance the patient experience, and contribute to the overall success of healthcare organizations make her a valuable asset to the UK HealthCare team.
