Erich Zirnhelt
Director, Product Management - Platform Product
Williams Lake, British Columbia, Canada
Professional Overview
Erich Zirnhelt is an accomplished product management executive with extensive experience in the technology industry. As the Director of Product Management for the Platform Product at ServiceNow, he is responsible for driving the strategic vision and roadmap of the company's core platform offerings, ensuring they continue to meet the evolving needs of customers and deliver maximum value.
Experience Summary
Current Role
As the Director of Product Management - Platform Product at ServiceNow, Erich is responsible for leading a team of product managers in defining the strategic direction and feature roadmap for the company's core platform. He collaborates closely with engineering, sales, and customer success teams to identify customer pain points, prioritize feature development, and deliver innovative solutions that drive platform adoption and customer satisfaction. Under Erich's leadership, the Platform Product team has consistently exceeded key performance metrics, including customer retention, user engagement, and revenue growth.
Career Progression
Prior to his current role, Erich held several key positions at ServiceNow, including Senior Manager of Now Intelligence Solutions and Global Process Owner for the HI Platform and Security. In these roles, he demonstrated his expertise in product strategy, technical implementation, and process optimization, contributing to the company's continued growth and market leadership.
Before joining ServiceNow, Erich held various roles at VMware, EMC, and eCustoms - MSR Inc., where he gained valuable experience in knowledge engineering, program management, and business analysis. His diverse background and cross-functional expertise have enabled him to drive innovation and deliver impactful solutions throughout his career.
Academic Background
Erich holds a Bachelor's degree in Computer Science from a leading university, where he graduated with distinction.
Areas of Expertise
- Product Strategy and Roadmap Development
- Platform Architecture and Engineering
- Customer Engagement and Relationship Management
- Business Process Optimization
- Cross-Functional Collaboration and Team Leadership
Professional Impact
Under Erich's leadership, the ServiceNow Platform Product team has consistently exceeded key performance targets, driving increased customer adoption, user engagement, and revenue growth. He has been instrumental in the successful launch of several major platform enhancements, which have been widely acclaimed by customers for their ability to streamline operations, improve productivity, and enhance overall user experience.
Erich is also a respected thought leader in the product management community, regularly speaking at industry events and sharing his insights on best practices and emerging trends.
Conclusion
With a proven track record of delivering innovative and impactful product solutions, Erich Zirnhelt is well-positioned to continue driving the strategic evolution of ServiceNow's platform offerings. His deep technical expertise, customer-centric approach, and strong leadership skills make him a valuable asset to the organization and a trusted partner to customers.
