Professional Overview

Erick Tayona is a seasoned technical support professional currently serving as a Technical Support Specialist, leveraging his expertise in IT support and technical consultation to drive industry growth. His key expertise areas include technical support, team management, and IT desktop support, with a primary focus on the IT and customer service industries.

Experience Summary

Current Role

Erick Tayona currently works as a Technical Support Specialist, a position he has held since 2019. Key responsibilities include providing technical assistance, resolving customer complaints, and ensuring timely and effective support. Notable achievements in this role include enhanced customer satisfaction and improved support resolution rates, although specific metrics are not available.

Career Progression

Erick's career progression showcases significant growth from an Information Technology Desktop Support role at Byteforce Technology to a Team Manager position at Sutherland Global Services. Notable previous roles include Technical Support Consultant and Team Manager at Sutherland Global Services, where he demonstrated leadership capabilities, managed teams, and contributed to process improvements.

Academic Background

Erick Tayona holds a Bachelor of Science degree from Ateneo de Naga University, completed between 2007 and 2014. Although the specific field of study is not detailed, this academic background has likely influenced his technical and analytical skills.

Areas of Expertise

Erick's areas of expertise include industry-specific skills in IT support and technical consultation, technical competencies in desktop support and customer service technologies, and leadership and management capabilities honed through his Team Manager role.

Professional Impact

While specific projects or initiatives are not detailed, Erick's career trajectory suggests a pattern of professional growth and contributions to the IT and customer service sectors. His experience in technical support and team management positions him to make significant impacts in process improvement and customer satisfaction.

Conclusion

Erick Tayona's professional trajectory reflects a dedicated and evolving career in technical support and team management. Currently focused on his role as a Technical Support Specialist, Erick brings a unique blend of technical expertise, leadership capabilities, and industry knowledge. His value proposition lies in his ability to provide effective technical support, lead teams towards enhanced customer satisfaction, and contribute to the growth and improvement of the IT and customer service industries.