Erika Flora, President/CEO - IT Consulting/Training Firm
Professional Overview
Erika Flora is the President and CEO of a prominent IT consulting and training firm, Beyond20, which is a ServiceNow Elite Partner and 8(a) WOSB company. She is a respected leader in the technology and professional services industry, known for her expertise in digital transformation, process optimization, and strategic IT service management.
Experience Summary
Current Role
As President and CEO of Beyond20, Erika leads a team of seasoned consultants and trainers who deliver innovative solutions to clients across a range of industries. Under her guidance, Beyond20 has established itself as a trusted ServiceNow partner, helping organizations leverage the power of the platform to streamline their IT operations and achieve their digital transformation goals. Erika is responsible for setting the company's strategic vision, driving business growth, and fostering a culture of excellence and client-centricity.
Career Progression
Erika's career has spanned various leadership roles within the technology and professional services sectors. Prior to her current position, she held positions such as Senior IT Process Engineer at Pfizer, EPM Program Manager at The Tech Group, and Program Operations Manager at Capstone Therapeutics. Erika's diverse experience has equipped her with a deep understanding of the challenges and opportunities faced by modern organizations, allowing her to provide strategic counsel and tailored solutions to her clients.
Academic Background
Erika holds a Bachelor's degree from a prestigious university, where she specialized in computer science and business administration. Her academic achievements, combined with her extensive industry experience, have positioned her as a thought leader in the field of IT service management and digital transformation.
Areas of Expertise
- IT consulting and professional services
- ServiceNow platform implementation and optimization
- Business process improvement and automation
- IT service management (ITSM) and IT operations management (ITOM)
- Change management and organizational transformation
- Strategic planning and executive leadership
Professional Impact
Under Erika's leadership, Beyond20 has experienced significant growth and recognition within the industry. The company has been named a ServiceNow Elite Partner, a distinction that reflects its deep expertise and commitment to delivering exceptional results for its clients. Erika has also been actively involved in industry organizations, serving as the Chair of the Digital Transformation Committee at the Northern Virginia Technology Council and the President of the itSMF San Diego chapter, where she has driven initiatives to advance the profession and foster collaboration among industry peers.
Conclusion
Erika Flora's career has been marked by a relentless pursuit of excellence, a deep understanding of the evolving technology landscape, and a passion for empowering organizations to achieve their digital transformation goals. As the President and CEO of Beyond20, she continues to drive innovation, cultivate a high-performing team, and deliver exceptional value to her clients.
