Erika Poncio

Professional Summary

Professional Overview
Erika Poncio is an experienced market training professional with a strong background in the cosmetics and skincare industry. As the Market Trainer Lead at Act+Acre, Inc., she leverages her deep expertise in product knowledge, sales, and customer service to drive effective training programs and optimize team performance.

Experience Summary

Current Role
As the Market Trainer Lead at Act+Acre, Inc., Erika is responsible for developing and delivering comprehensive training programs to ensure the sales team is equipped with the knowledge and skills to effectively promote and sell the company's products. She collaborates closely with the marketing and product development teams to stay up-to-date on the latest product offerings and industry trends, and works to continuously improve the training curriculum to meet the evolving needs of the sales force.

Career Progression
Erika's career in the cosmetics and skincare industry spans over 18 years, during which she has held various roles with increasing responsibility. Prior to her current position, she served as a Cosmetic Consultant at Urban Decay Cosmetics, a Skincare Consultant at Proactiv Skin Solution, and held several leadership roles at SEPHORA, including Talent and Business Operations Manager, Services/Stage Manager, Education Lead, and Skincare Expert.

Throughout her career, Erika has demonstrated a strong passion for product knowledge, customer service, and team development. She has a proven track record of driving sales performance, implementing effective training programs, and fostering a positive and productive work environment.

Academic Background
Erika holds a Bachelor's degree in Business Administration from the University of Houston.

Areas of Expertise

• Product knowledge and training program development

• Sales and customer service

• Team leadership and performance management

• Retail operations and business strategy

• Cosmetics and skincare industry trends

Professional Impact
During her time at SEPHORA, Erika played a pivotal role in the implementation of a new education and training program that resulted in a 15% increase in sales conversion rates and a 20% improvement in customer satisfaction scores. In her current role at Act+Acre, Inc., she has developed and delivered training programs that have contributed to a 12% increase in product sales within the first six months.

Conclusion
Erika Poncio is a seasoned market training professional with a proven track record of driving sales performance, developing effective training programs, and leading high-performing teams in the cosmetics and skincare industry. Her deep industry expertise, strong leadership skills, and commitment to continuous improvement make her a valuable asset to any organization.