Erika Prucha
Patient Financial Services Manager | Lincoln, Nebraska, United States
Professional Overview
Erika Prucha is an experienced healthcare financial professional with a proven track record of driving operational efficiency and enhancing patient financial services. As the Patient Financial Services Manager at Bryan Health, she leverages her expertise in revenue cycle management, claims processing, and patient account resolution to ensure seamless financial experiences for patients.
Experience Summary
Current Role
As the Patient Financial Services Manager at Bryan Health, Erika is responsible for overseeing the daily operations of the patient financial services department. She leads a team of analysts and specialists in accurately processing insurance claims, managing patient accounts, and resolving billing inquiries. Under her guidance, the department has achieved a 95% first-pass claims resolution rate, improving cash flow and reducing administrative burdens.
Career Progression
Prior to her current role, Erika served as a Patient Financial Analyst at Bryan Health, where she developed a deep understanding of the healthcare revenue cycle. In this position, she played a key role in implementing a new claims management system, resulting in a 20% reduction in denied claims. Before joining the healthcare industry, Erika gained valuable experience as a Claims Adjuster at Crete Carrier Corporation, honing her skills in data analysis and problem-solving.
Academic Background
Erika holds a Bachelor of Science degree in Business Administration from the University of Nebraska-Lincoln, with a concentration in Accounting. Her academic achievements include being named to the Dean's List and actively participating in the university's finance club.
Areas of Expertise
- Revenue cycle management
- Claims processing and resolution
- Patient account management
- Financial data analysis and reporting
- Team leadership and process optimization
Professional Impact
During her tenure as Patient Financial Services Manager, Erika has spearheaded several initiatives that have had a tangible impact on the organization. She led the implementation of a new patient financial assistance program, resulting in a 25% increase in patient satisfaction scores. Additionally, Erika played a key role in streamlining the department's workflows, leading to a 15% reduction in average account resolution time.
Conclusion
Erika Prucha is a skilled healthcare finance professional with a proven track record of driving operational excellence and enhancing patient financial experiences. Her expertise in revenue cycle management, claims processing, and team leadership make her a valuable asset to the Bryan Health organization. Erika is committed to continuously improving patient financial services and contributing to the overall success of the healthcare system.
