Erin Petrilli, Sr Director Field and Sales Support
Professional Overview
Erin Petrilli is a seasoned life sciences executive with over 15 years of experience driving customer success and operational excellence. As the Sr Director of Field and Sales Support at Complete Genomics, she oversees a team responsible for providing comprehensive technical support, product training, and application development to the company's global customer base.
Experience Summary
Current Role
In her current role at Complete Genomics, Erin is responsible for leading the field and sales support team to ensure seamless customer experiences and accelerate product adoption. She works closely with the sales organization to deliver tailored technical solutions and drive continued innovation. Under her leadership, the team has achieved significant customer satisfaction and operational efficiency improvements.
Career Progression
Prior to joining Complete Genomics, Erin served as the Global Vice President of Clinical Customer Experience at Congenica, where she built and managed a global team responsible for optimizing the customer experience across the entire product lifecycle. Before that, she held various roles at Pillar Biosciences, including Director of Field and Sales Support, Senior Application and Implementation Scientist, and Associate Director of Field and Sales Support. Erin's early career includes positions as a Technical Scientist and NGS Specialist at QIAGEN, as well as the Core Manager and Director of the NGS Genomics Facility at Colorado State University.
Academic Background
Erin holds a strong academic foundation, with a Bachelor's degree in Biological Sciences from Colorado State University. Her specialized expertise in next-generation sequencing (NGS) and genomics has been instrumental in her career progression and ability to drive innovative solutions for her clients.
Areas of Expertise
- Next-generation sequencing (NGS) and genomics
- Technical customer support and application development
- Cross-functional team leadership and collaboration
- Strategic planning and operational optimization
- Client relationship management and customer success
Professional Impact
Erin's leadership has had a significant impact on the organizations she has worked with. At Pillar Biosciences, she spearheaded the implementation of a new customer support model that improved response times and customer satisfaction by over 30%. At Congenica, she led the global expansion of the company's clinical customer experience team, resulting in increased market share and a 25% improvement in customer retention.
Conclusion
With her extensive experience in the life sciences industry, technical expertise, and proven track record of driving customer success, Erin Petrilli is a valuable asset to Complete Genomics. Her strategic vision, collaborative approach, and dedication to excellence make her a trusted partner for clients and colleagues alike.
