Erin Reckner

Professional Summary

Erin Reckner is an experienced marketing and content management professional with a proven track record of driving successful outcomes for leading healthcare technology organizations. In her current role as Manager, Clinical Content at CoverMyMeds, she is responsible for overseeing the development and delivery of high-impact educational and support resources for healthcare providers and patients.

Professional Experience

Manager, Clinical Content
CoverMyMeds (October 2021 - Present)

• Manages a team of content specialists to create engaging and informative clinical content across multiple digital channels

• Collaborates closely with cross-functional stakeholders to identify content needs and develop strategic content plans

• Ensures content aligns with brand guidelines and meets rigorous quality and regulatory standards

• Analyzes content performance data to continuously optimize content strategy and maximize audience engagement

Pod Lead, Network Services
CoverMyMeds (September 2019 - October 2021)

• Led a high-performing team of account coordinators responsible for onboarding and supporting healthcare provider networks

• Drove process improvements that increased team productivity by 20% and reduced average client onboarding time by 30%

• Recognized as a top-performing leader, earning multiple team member of the month awards

Account Coordinator, Network Services
CoverMyMeds (September 2018 - August 2019)

• Served as the primary point of contact for healthcare providers, efficiently managing onboarding, training, and ongoing support

• Contributed to the development of new training resources and process documentation to improve the client experience

Education

Bachelor of Science, Business Administration
Ohio State University, Columbus, OH

• Graduated cum laude

Areas of Expertise

• Content creation and curation

• Healthcare technology and digital health

• Client relationship management

• Team leadership and development

• Process improvement and optimization

Professional Impact

• Instrumental in expanding CoverMyMeds' library of high-quality clinical content, driving a 25% increase in user engagement

• Recognized as a key contributor to the company's client satisfaction and retention efforts, with an average client NPS score of 8.5 under her leadership

• Actively participates in industry events and thought leadership initiatives to share best practices and contribute to the advancement of healthcare technology solutions

Erin Reckner is a strategic and results-driven content management professional with a deep passion for improving healthcare outcomes through innovative digital solutions. Her diverse experience, strong leadership skills, and commitment to excellence make her a valuable asset to the CoverMyMeds team.