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Erin Tjaden

Erin Tjaden


Seasoned Customer Success Executive with a Proven Track Record of Driving Operational Excellence



Professional Overview
Erin Tjaden is an accomplished Customer Success executive with over 15 years of experience driving operational efficiency and enhancing the client experience across the healthcare industry. As the Vice President of Customer Success at Coviance, she is responsible for leading a talented team to ensure the successful implementation and ongoing support of the company's innovative healthcare solutions.

Experience Summary

Current Role
As the Vice President of Customer Success at Coviance, Erin oversees all aspects of the customer lifecycle, from onboarding and implementation to ongoing support and retention. She has been instrumental in streamlining processes, implementing data-driven strategies, and fostering a culture of continuous improvement to deliver exceptional customer outcomes. Under her leadership, Coviance has achieved a industry-leading customer satisfaction rate of 95%.

Career Progression
Prior to joining Coviance, Erin held various leadership roles in the healthcare technology sector, including Head of Provider Operations & Implementation at Lyn Health and Director of Operations and Member Experience at Practicing Excellence. In these positions, she demonstrated her ability to drive transformational change, optimize workflows, and enhance the overall customer experience. Erin began her career as a Healthcare Management Engineer at UCHealth, where she honed her skills in process improvement and operational efficiency.

Academic Background
Erin holds a Bachelor of Science in Industrial Engineering from the University of Colorado Boulder, where she graduated with honors. She is also a certified Lean Six Sigma Black Belt, reflecting her commitment to continuous improvement and data-driven decision-making.

Areas of Expertise
  • Customer success strategy and operations

  • Healthcare technology implementation and support

  • Process improvement and operational excellence

  • Data analysis and performance optimization

  • Cross-functional team leadership and collaboration


Professional Impact
Throughout her career, Erin has consistently delivered measurable results that have positively impacted her organizations and their clients. At Lyn Health, she led the successful implementation of a new customer onboarding program, resulting in a 50% reduction in time-to-value for new clients. At Practicing Excellence, Erin spearheaded the development of a comprehensive member engagement strategy, leading to a 20% increase in client retention.

Conclusion
Erin Tjaden's extensive experience, strategic mindset, and unwavering commitment to customer success make her an invaluable asset to Coviance and the healthcare industry. As the Vice President of Customer Success, she is poised to continue driving operational excellence, fostering strong client relationships, and delivering innovative solutions that transform the way healthcare organizations serve their patients.