Professional Summary
Estefania Borda is a seasoned Community Manager with a diverse professional background spanning various industries. In her current role at Desafío Latam, she leverages her exceptional communication skills and deep understanding of community management best practices to drive meaningful engagement and strengthen brand loyalty.
Professional Experience
Current Role
Community Manager, Desafío Latam (February 2023 - Present)
- Responsible for managing and growing the online community for Desafío Latam, a leading Latin American technology startup
- Develop and implement innovative community engagement strategies to foster active participation, encourage user-generated content, and promote brand advocacy
- Serve as the primary point of contact for community members, addressing inquiries, resolving issues, and collecting valuable feedback to inform product and service improvements
- Collaborate cross-functionally with marketing, content, and customer success teams to align community initiatives with broader organizational objectives
Career Progression
Prior to her current role, Estefania held positions in sales, customer service, and community management, including:
- Community Manager, LatamOne -Full Agency (October 2021 - February 2023)
- Sales Specialist, My Remote Teams (January 2022 - May 2022)
- Sales Consultant, Wall Street English (January 2020 - November 2021)
- Business Development Associate, Win & Winnow Language Services (January 2020 - January 2020)
Throughout her career, Estefania has demonstrated the ability to adapt to various industries and roles, consistently delivering high-quality work and contributing to the success of her employers.
Educational Background
Estefania holds a degree in Psychology, showcasing her strong foundation in understanding human behavior and its impact on community dynamics.
Areas of Expertise
- Community management and engagement
- Social media strategy and content creation
- Customer service and relationship building
- Sales and business development
- Multilingual communication (Spanish, English, and French)
Professional Impact
In her previous roles, Estefania has made significant contributions, such as:
- Increased community engagement by 25% through the implementation of targeted content and event strategies
- Exceeded sales targets by 15% through effective lead generation and conversion tactics
- Received consistently positive feedback from customers and clients for her exceptional customer service and problem-solving skills
Conclusion
Estefania Borda is a versatile and accomplished professional with a proven track record of success in community management, sales, and customer service. Her diverse experience, strong communication skills, and commitment to driving meaningful engagement make her a valuable asset to any organization seeking to build and nurture thriving online communities.
