Professional Summary
Professional Overview
Evan Dunn is a seasoned Customer Success professional with over a decade of experience driving customer satisfaction and retention across various technology-focused industries. As a Senior Customer Success Manager at TimelyCare, he leverages his expertise to ensure seamless client onboarding, improve product adoption, and cultivate long-term, strategic partnerships.
Experience Summary
Current Role
As the Senior Customer Success Manager at TimelyCare, Evan is responsible for leading a team of customer success specialists, developing and implementing tailored success strategies, and fostering strong relationships with enterprise-level clients. He plays a pivotal role in driving customer engagement, optimizing support processes, and delivering measurable business outcomes for TimelyCare's clients.
Career Progression
Evan has a proven track record of progressive career growth, having held various customer success and client-facing roles throughout his career. Prior to joining TimelyCare, he served as an Enterprise Customer Success Manager at SheerID, where he managed a portfolio of high-value accounts and helped drive a 20% increase in customer retention. Before that, Evan held Customer Success leadership positions at Smarsh, where he led a team of specialists and spearheaded initiatives to enhance the overall customer experience.
Academic Background
Evan holds a Bachelor's degree in Business Administration from the University of Oregon, with a focus on Marketing and Entrepreneurship.
Areas of Expertise
- Customer Relationship Management
- Client Onboarding and Implementation
- Cross-functional Collaboration
- Operational Efficiency and Process Optimization
- Data-driven Decision Making
- Team Leadership and Mentorship
Professional Impact
Throughout his career, Evan has distinguished himself as a customer-centric leader who consistently delivers exceptional results. At TimelyCare, he has played a pivotal role in driving client satisfaction, with an average NPS score of 8.4 across his portfolio. Additionally, he has been instrumental in implementing innovative customer success strategies that have led to a 15% increase in customer retention and a 12% improvement in product adoption.
Conclusion
With his extensive experience, strategic mindset, and unwavering commitment to client success, Evan Dunn is poised to continue delivering transformative results for TimelyCare and its customers. He is a dynamic and versatile professional who thrives in fast-paced, technology-driven environments, making him a valuable asset to any organization.
