Evan Tyler

Manager of Client Services, Atlanta, Georgia, United States

Professional Overview
Evan Tyler is a seasoned professional with over 10 years of experience in the customer service, hospitality, and beverage distribution industries. As the Manager of Client Services at BOLD Integrated Payments, he oversees a team responsible for delivering exceptional support and seamless experiences to the company's diverse client base. With a strong background in sales, operations, and client relationship management, Evan brings a unique combination of technical expertise and customer-centric approach to his current role.

Experience Summary

Current Role
As the Manager of Client Services at BOLD Integrated Payments, Evan is responsible for leading a team of client service representatives and ensuring the delivery of high-quality support to the company's growing customer base. He oversees the development and implementation of effective client service strategies, collaborates with cross-functional teams to identify and address customer pain points, and works closely with the sales and product teams to enhance the overall client experience. Under Evan's guidance, the client services team has consistently exceeded customer satisfaction targets and played a pivotal role in the company's continued growth and success.

Career Progression
Prior to his current role, Evan held various positions in the hospitality and beverage distribution industries, gaining valuable experience in sales, operations, and general management. As a Sales Representative at Craft Distributors, he successfully grew his territory's market share by leveraging his strong industry connections and extensive product knowledge. Evan's leadership skills were further honed during his tenure as the General Manager at Padriac's and the Beverage Manager/General Manager at Cinco Mexican Cantina, where he was responsible for overseeing day-to-day operations, managing teams, and driving revenue growth.

Academic Background
Evan holds a Bachelor of Science degree in Business Administration from the University of Georgia, with a focus on Marketing and Entrepreneurship. During his time at the university, he was actively involved in various student organizations and was recognized for his academic excellence.

Areas of Expertise

• Customer service and client relationship management

• Sales and account management

• Operational efficiency and process optimization

• Team leadership and performance management

• Data analysis and problem-solving

• Strategic planning and decision-making

Professional Impact
Throughout his career, Evan has consistently demonstrated his ability to drive positive change and deliver tangible results. As the Manager of Client Services at BOLD Integrated Payments, he has implemented innovative strategies that have led to a 20% increase in customer retention and a 15% improvement in first-call resolution rates. Evan's deep industry knowledge and commitment to excellence have also earned him recognition from industry peers and the respect of his colleagues.

Conclusion
Evan Tyler is a versatile and results-oriented professional who has leveraged his extensive experience in customer service, sales, and operations to excel in his current role as the Manager of Client Services at BOLD Integrated Payments. With a proven track record of driving client satisfaction and delivering measurable business impact, Evan is poised to continue making valuable contributions to the company's growth and success.