Evela Coleman
Collection Manager
Deer Park, New York, United States
Professional Overview
Evela Coleman is an experienced Collection Manager with over 30 years of expertise in the financial services industry. In her current role, she oversees the collection and recovery processes for Sterling National Bank, leveraging her deep understanding of credit management and customer service to maximize recoveries and maintain strong client relationships.
Experience Summary
Current Role
As Collection Manager at Sterling National Bank since 1990, Evela is responsible for managing a team of collection specialists, implementing effective strategies to minimize delinquencies, and negotiating settlements with delinquent clients. Under her leadership, the collection department has consistently exceeded recovery targets, contributing to the bank's overall financial performance. Evela's focus on data-driven decision-making and process optimization has resulted in significant improvements in collection efficiency and customer satisfaction.
Career Progression
Prior to her current role, Evela held positions as a Credit Analyst and Collections Supervisor at other financial institutions, where she honed her skills in credit analysis, account management, and collections strategies. Her steady career progression and proven ability to drive results have made her a valuable asset to the organizations she has served.
Academic Background
Evela holds a Bachelor of Science degree in Business Administration from the University of New York, where she graduated with Honors. Her educational background provides a strong foundation for her work in the financial services industry.
Areas of Expertise
- Credit management and collections
- Account receivables management
- Customer service and client relations
- Data analysis and process optimization
- Team leadership and performance management
Professional Impact
Throughout her career, Evela has been recognized for her exceptional performance and contributions to the industry. She has led several successful initiatives to streamline collection processes, improve customer satisfaction, and enhance the overall effectiveness of the collection department. Evela's expertise and dedication have made her a respected leader within the organization and a valuable resource for her colleagues.
Conclusion
With her extensive experience, proven track record of success, and commitment to professional excellence, Evela Coleman is a seasoned Collection Manager who continues to make a significant impact in the financial services industry. Her ability to consistently deliver results, foster strong client relationships, and lead high-performing teams positions her as a valuable asset to any organization.
