Fabio Oliveira

Head of Innovation and Service Design - Kmart and Target Australia

Professional Overview
Fabio Oliveira is an experienced innovation and service design leader with a proven track record of driving transformative change within the retail industry. As the Head of Innovation and Service Design for Kmart and Target Australia, he is responsible for spearheading the strategic development and implementation of innovative solutions that enhance customer experiences and drive operational efficiency.

Experience Summary

Current Role
In his current role at Kmart Australia Limited, Fabio leads a team of talented professionals in the design and delivery of innovative products, services, and processes. He is instrumental in shaping the strategic direction of the organization's innovation initiatives, ensuring they align with the broader business objectives and deliver measurable impact. Under his leadership, the innovation and service design function has become a key driver of competitive advantage for Kmart and Target Australia.

Career Progression
Fabio's career has been marked by a steady progression in roles that have honed his expertise in innovation, continuous improvement, and service design. Prior to his current position, he held the role of National Innovation and Continuous Improvement Manager at Kmart, where he led the implementation of various initiatives that streamlined operations and enhanced customer satisfaction. He has also held key positions at WorkSafe Victoria, including Acting Director of Insights and Innovation and Innovation Centre Director, where he was instrumental in fostering a culture of innovation and driving the organization's digital transformation.

Academic Background
Fabio holds a Master's degree in Entrepreneurship and Innovation from Swinburne University of Technology, where he also served as a Sessional Lecturer, sharing his practical insights and industry knowledge with the next generation of innovators.

Areas of Expertise
Fabio's areas of expertise span innovation strategy, service design, process optimization, and digital transformation. He is adept at leveraging data-driven insights to inform decision-making and develop customer-centric solutions. Additionally, he possesses strong leadership and change management capabilities, enabling him to drive cross-functional collaboration and implement sustainable organizational change.

Professional Impact
Throughout his career, Fabio has played a pivotal role in driving innovation and service excellence within the organizations he has served. At Kmart and Target Australia, he has spearheaded the development of groundbreaking initiatives that have enhanced the customer experience, streamlined operations, and positioned the companies as industry leaders in innovation. His contributions have been recognized through various awards and accolades, reinforcing his reputation as a visionary leader in the retail sector.

Conclusion
With his extensive experience, deep industry knowledge, and innovative mindset, Fabio Oliveira is poised to continue making significant contributions to the retail industry. As the Head of Innovation and Service Design for Kmart and Target Australia, he is uniquely positioned to leverage his expertise to drive transformative change, deliver exceptional customer experiences, and position the organizations for long-term success.