Fabiola Chozo
Patient Financial Representative | Miami, Florida
Professional Overview
Fabiola Chozo is a skilled Patient Financial Representative with a proven track record of providing exceptional customer service and financial support within the healthcare industry. She leverages her expertise in medical billing, insurance processing, and patient account management to ensure seamless financial experiences for patients at Baptist Health South Florida.
Experience Summary
Current Role
As a Patient Financial Representative at Baptist Health South Florida, Fabiola is responsible for handling complex patient financial inquiries, processing insurance claims, and managing patient accounts. She serves as a vital intermediary between patients and the organization's financial systems, working diligently to resolve billing issues and facilitate timely payments. Fabiola's commitment to customer satisfaction has earned her the respect of both patients and colleagues, contributing to the organization's overall financial stability and patient satisfaction.
Career Progression
Prior to her current role, Fabiola honed her skills as a Patient Account Representative at a leading regional healthcare provider, where she demonstrated exceptional attention to detail and a strong aptitude for problem-solving. Her ability to navigate the intricacies of medical billing and insurance regulations has been instrumental in her career growth, enabling her to consistently deliver high-quality service and positive financial outcomes for patients.
Academic Background
Fabiola holds an Associate of Science degree in Healthcare Administration from Miami Dade College. Her academic background has provided her with a solid foundation in healthcare operations, financial management, and patient-centered care, which she leverages daily in her work.
Areas of Expertise
- Medical Billing and Insurance Claim Processing
- Patient Account Management and Reconciliation
- Customer Service and Patient Financial Counseling
- Compliance with Healthcare Financial Regulations
- Effective Communication and Conflict Resolution
Professional Impact
Through her dedication and problem-solving skills, Fabiola has consistently achieved outstanding patient satisfaction ratings and has been recognized for her role in improving the organization's overall financial performance. She has developed and implemented innovative processes to streamline patient billing and payment workflows, leading to reduced administrative costs and improved cash flow for the organization.
Conclusion
With her extensive experience, exceptional customer service skills, and deep understanding of healthcare financial systems, Fabiola is poised to continue making a significant impact within the industry. Her commitment to providing excellent patient-centered care and her ability to navigate complex financial challenges make her a valuable asset to any healthcare organization.
