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Farah D.

Farah D.


Palace Attendant | London, England, United Kingdom

Professional Overview


Farah D. is a highly skilled and experienced professional with a diverse background in the hospitality and customer service industries. As a Palace Attendant at The Royal Household, she leverages her exceptional attention to detail, strong organizational abilities, and dedication to delivering exceptional service.

Experience Summary



Current Role


Palace Attendant, The Royal Household (2023-09-01 to Present)
  • Responsible for maintaining the cleanliness, organization, and presentation of the palace's public and private areas

  • Serves as a key point of contact for visitors, providing guided tours and responding to inquiries with professionalism and poise

  • Collaborates with the royal household staff to ensure the smooth execution of events and functions


Career Progression


Central Planning Administrator, LEGOLAND Windsor Resort (2021-09-01 to 2022-02-01)
  • Coordinated the planning and implementation of various resort-wide events and activities, ensuring seamless execution and positive guest experiences

  • Demonstrated strong problem-solving and multitasking skills while managing multiple concurrent projects


Guest Experience Host, LEGOLAND Windsor Resort (2019-10-01 to 2023-09-01)
  • Provided exceptional customer service to park visitors, addressing inquiries and concerns with efficiency and empathy

  • Played a vital role in maintaining the resort's high standards of cleanliness and safety


Administrative Assistant, COINS (2019-07-01 to 2019-07-01)
  • Provided administrative support to the management team, including scheduling, document management, and data entry


F&B Host, LEGOLAND Windsor Resort (2019-02-01 to 2019-10-01)
  • Served as a frontline representative for the resort's food and beverage operations, ensuring prompt and courteous service to guests


Academic Background


Farah holds a Bachelor of Arts degree in Hospitality Management from the University of Surrey, where she graduated with distinction and was recognized for her outstanding academic achievements.

Areas of Expertise


  • Hospitality and customer service operations

  • Event planning and coordination

  • Facility management and maintenance

  • Effective communication and interpersonal skills

  • Problem-solving and decision-making


Professional Impact


During her time at LEGOLAND Windsor Resort, Farah played a key role in enhancing the overall guest experience, as evidenced by her consistently high customer satisfaction ratings and positive feedback from both visitors and management. Her attention to detail and proactive approach have earned her a reputation as a reliable and valuable team member.

Conclusion


Farah's diverse experience, exceptional customer service skills, and dedication to excellence make her a valuable asset in her current role as a Palace Attendant. Her passion for the hospitality industry and commitment to delivering exceptional service is poised to contribute significantly to the continued success of The Royal Household.