Farha Khan

Customer Success Manager

Professional Overview

Farha Khan is an experienced Customer Success Manager with a proven track record of driving client satisfaction and business growth. With expertise spanning pre-sales, delivery, and operations management, she is adept at aligning technology solutions with client needs and delivering exceptional customer experiences.

Experience Summary

Current Role

As the Customer Success Manager at Moving Walls, Farha is responsible for managing and enhancing client relationships, ensuring the successful implementation and adoption of the company's advertising platform. She collaborates closely with cross-functional teams to address client concerns, identify growth opportunities, and drive continuous improvement.

Career Progression

Prior to her current role, Farha held various leadership positions at Moving Walls, including Manager - Pre Sales & Delivery and Pre Sales & Delivery Lead. In these roles, she honed her skills in client engagement, solution design, and project delivery, contributing to the company's expansion and client portfolio growth.

Farha's earlier experience includes roles as a Brand Catalyst at XECO, where she spearheaded marketing initiatives, and as a Manager Operations & Human Resource at Care Assure Foundation, where she managed HR operations and strengthened organizational processes.

Academic Background

Farha holds a Bachelor's degree in Computer Science, complementing her extensive industry experience with a strong technical foundation.

Areas of Expertise

• Customer relationship management and client-centric service delivery

• Pre-sales and solution design for technology-based products and services

• Project management and cross-functional team coordination

• Operational efficiency and process improvement

• Performance monitoring and data-driven decision making

Professional Impact

Farha's contributions have been instrumental in Building long-term partnerships with key clients and driving customer satisfaction rates above 90% at Moving Walls. She has spearheaded the implementation of proactive client engagement strategies, resulting in increased retention and upsell opportunities. Her leadership has also been recognized through her promotion to the Customer Success Manager role, reflecting her ability to drive business growth and impact.

Conclusion

With her extensive experience, proven leadership skills, and customer-centric approach, Farha is well-positioned to continue driving value for her clients and contributing to the success of Moving Walls. Her adaptability, problem-solving abilities, and commitment to excellence make her a valuable asset in the technology industry.