Professional Overview
Farhan Shamsi is a seasoned operations lead with expertise in ServiceNow, currently based in Delhi, India. He leverages his technical and leadership skills to drive operational excellence in his current role at Lowe's Companies, Inc. His key expertise areas include ServiceNow implementation, operations management, and team leadership, with a focus on the retail and technology industries.
Experience Summary
Current Role
As the Operations Lead - ServiceNow at Lowe's Companies, Inc., Farhan has been responsible for managing ServiceNow operations, leading cross-functional teams, and driving process improvements since November 2019. His key responsibilities include ServiceNow platform management, process automation, and team leadership. Notably, he has achieved significant process efficiencies and improvements in his current role.
Career Progression
Farhan's career progression showcases his growth from a System Administrator at WebGatter Technologies Pvt. Ltd. to a ServiceNow Senior Analyst at Accenture, and eventually to his current role as Operations Lead - ServiceNow. His notable previous roles include:
- ServiceNow Senior Analyst at Accenture (2017-12-01 to 2019-11-01)
- ServiceNow Associate Consultant at Apar Technologies (2017-06-01 to 2017-11-01)
- System Administrator at WebGatter Technologies Pvt. Ltd. (2014-01-01 to 2017-06-01)
Each role has contributed to his expertise in ServiceNow and operations management.
Academic Background
Farhan holds a Bachelor's Degree in Petroleum Engineering from Rajiv Gandhi Institute of Petroleum Technology (RGIPT), which he completed from 2009 to 2013.
Areas of Expertise
His areas of expertise include:
- Industry-specific skills: Retail and technology industries
- Technical competencies: ServiceNow, operations management, and team leadership
- Leadership and management capabilities: Cross-functional team leadership, process automation, and operational excellence
Professional Impact
While specific project details are not available, Farhan's current role and experience suggest significant contributions to operational excellence and process improvements in his organization.
Conclusion
Farhan Shamsi's professional trajectory demonstrates steady growth and increasing responsibilities in operations management and ServiceNow expertise. Currently focused on driving operational excellence at Lowe's Companies, Inc., he offers a strong value proposition through his technical, leadership, and management capabilities.
