Farrah Doleman, Direct Care Counselor

Professional Overview

Farrah Doleman is an experienced professional with a diverse background in the human services and technology industries. As a Direct Care Counselor at North American Family Institute, Inc., she leverages her exceptional interpersonal skills and deep understanding of client needs to provide compassionate and effective support to individuals in need. Concurrently, Farrah also serves as a Quality Assurance Analyst at Excel Technologies, LLC, where she applies her technical expertise to ensure the delivery of high-quality software solutions.

Experience Summary

Current Roles

Direct Care Counselor, North American Family Institute, Inc. (2013-06-01 to Present)

• Provide direct care and counseling services to clients with a range of mental health and behavioral challenges

• Collaborate with interdisciplinary teams to develop and implement personalized treatment plans that address the unique needs of each individual

• Maintain detailed case notes and documentation to track client progress and ensure quality of care

• Contribute to the continuous improvement of the organization's programs and services through feedback and participation in quality assurance initiatives

Quality Assurance Analyst, Excel Technologies, LLC (2012-09-01 to Present)

• Responsible for designing and executing comprehensive test plans to identify and resolve software defects

• Collaborate with cross-functional teams to ensure the delivery of high-quality, user-friendly software solutions

• Utilize data analysis and reporting skills to provide meaningful insights and recommendations to project stakeholders

• Participate in the development of automated testing frameworks to enhance the efficiency and effectiveness of the quality assurance process

Career Progression

Prior to her current roles, Farrah has held various positions in the technology industry, including:

• Software Test Engineer at Excel Technologies, LLC (2011-09-01 to 2012-09-01)

• Software Test Lead at CACI, Inc (2009-02-01 to 2011-09-01)

• Test Engineer at QVine Corporation (2008-03-01 to 2009-02-01)

• Senior Software Test Engineer at CACI, International (2006-03-01 to 2008-03-01)

• Help Desk Specialist at Creative Technology, Inc (2004-08-01 to 2006-03-01)

• Senior Test Engineer at CACI, International (2004-08-01 to 2006-03-01)

• Software Test Engineer at CACI, Inc (2004-01-01 to 2008-03-01)

• Personnel Security Assistant at US Investigations, Inc (2002-08-01 to 2003-08-01)

Throughout her career, Farrah has demonstrated a commitment to continuous learning and professional development, leveraging her diverse experiences to contribute to the success of the organizations she has served.

Academic Background

Farrah holds a Bachelor of Science degree in Computer Science from West Virginia University, where she graduated with distinction. Her academic achievements and specialized knowledge in software development and testing have been instrumental in her career progression.

Areas of Expertise

• Direct care counseling and client support

• Interdisciplinary treatment planning and implementation

• Quality assurance and software testing

• Data analysis and reporting

• Collaboration and communication with cross-functional teams

• Continuous improvement and program development

Professional Impact

In her role as a Direct Care Counselor, Farrah has made a significant impact on the lives of her clients, helping them to overcome challenges and achieve their personal goals. Her dedication and empathetic approach have been instrumental in the successful implementation of personalized treatment plans, resulting in positive outcomes for the individuals she serves.

As a Quality Assurance Analyst, Farrah has played a crucial role in ensuring the delivery of high-quality software solutions, contributing to the success of her employer's projects and enhancing the user experience for customers. Her technical expertise, attention to detail, and collaborative mindset have been highly valued by her colleagues and project stakeholders.

Conclusion

With a proven track record of excellence in both the human services and technology industries, Farrah Doleman is a versatile and accomplished professional. Her diverse skills, experience, and commitment to making a positive impact make her a valuable asset to any organization. Farrah is well-positioned to continue her career trajectory, focused on leveraging her expertise to drive meaningful change and deliver exceptional results.