Fatana Frozan

Benefits Analyst
Atlanta, Georgia, United States

Professional Overview

Fatana Frozan is a seasoned Benefits Analyst with extensive experience in the healthcare industry. She leverages her expertise in benefits administration, claims processing, and employee engagement to drive operational efficiencies and enhance employee satisfaction. Fatana's strong analytical skills and collaborative approach enable her to effectively partner with cross-functional teams to deliver exceptional service and support.

Experience Summary

Current Role

Benefits Analyst, Oakbridge Insurance (2024-07-01 to Present)

• Responsible for administering and managing all aspects of the company's benefits program, including health, dental, vision, and retirement plans

• Serves as the primary point of contact for employees, addressing inquiries and resolving issues related to benefits coverage and claims

• Analyzes benefits utilization data and trends to identify cost-saving opportunities and ensure plan offerings align with employee needs

• Collaborates with HR and finance teams to develop and implement strategies to control benefits costs while maintaining competitive and comprehensive coverage

• Spearheaded the implementation of an online benefits portal, improving employee access to information and streamlining the enrollment process

Career Progression

Administrative Specialist, Piedmont Healthcare (2018-09-01 to 2024-07-01)

• Provided administrative support to the HR and Benefits teams, assisting with data management, reporting, and benefits administration

• Served as a liaison between employees and insurance providers, ensuring timely resolution of inquiries and claims

• Played a key role in the successful transition to a new benefits management system, leading employee training and communication efforts

Healthcare Administrator, Gwinnett Medical Center (2015-07-01 to 2018-09-01)

• Coordinated the implementation of new employee wellness programs, resulting in a 20% increase in employee participation

• Managed the organization's tuition reimbursement program, facilitating professional development opportunities for staff

Clinical Research Associate, Gwinnett Medical Center (2015-06-01 to 2018-09-01)

• Assisted with the design, implementation, and monitoring of clinical research studies, ensuring compliance with regulatory requirements

• Collaborated with multidisciplinary teams to collect and analyze data, contributing to the publication of research findings

Clinical Research Assistant (Intern), Centers for Disease Control and Prevention (2013-08-01 to 2015-07-01)

• Supported the collection, organization, and analysis of epidemiological data, contributing to the development of research protocols

• Participated in the preparation of presentations and reports for stakeholders, demonstrating strong communication and teamwork skills

Front Desk Supervisor, First Medical Care Inc (2006-04-01 to 2014-12-01)

• Managed front desk operations, including patient check-in, scheduling, and insurance verification

• Developed and implemented process improvements to enhance patient satisfaction and operational efficiency

Academic Background

Fatana holds a Bachelor of Science in Healthcare Administration from Georgia State University, where she graduated cum laude.

Areas of Expertise

• Benefits Administration

• Claims Processing and Resolution

• Employee Engagement and Communication

• Data Analysis and Reporting

• Project Management

• Regulatory Compliance

• Healthcare Operations

Professional Impact

• Recognized for outstanding customer service, receiving the "Employee of the Year" award at Piedmont Healthcare in 2021

• Collaborated with the HR team to streamline the benefits enrollment process, resulting in a 15% reduction in employee inquiries

• Served as a subject matter expert, providing training and support to colleagues on benefits-related policies and procedures

Conclusion

With a diverse background in the healthcare industry, Fatana Frozan is a results-driven Benefits Analyst dedicated to delivering exceptional service and supporting the overall success of the organizations she serves. Her analytical skills, attention to detail, and collaborative approach make her a valuable asset in optimizing benefits programs and enhancing employee satisfaction.