Fatema Jahan

Onboarding Executive | Dhaka, Bangladesh

Professional Overview

Fatema Jahan is a seasoned Onboarding Executive with a proven track record of successfully onboarding new clients and ensuring smooth integration within the MedShr platform. With a strong industry focus on healthcare technology, she leverages her expertise to deliver exceptional onboarding experiences and drive client satisfaction.

Experience Summary

Current Role

As the Onboarding Executive at MedShr since May 2019, Fatema plays a pivotal role in guiding new clients through the onboarding process. Her key responsibilities include:

• Conducting comprehensive onboarding sessions to familiarize clients with the MedShr platform and its features

• Providing hands-on training and support to ensure seamless integration and adoption of the platform

• Serving as the primary point of contact for clients, addressing their queries and resolving any issues promptly

• Collaborating cross-functionally with the sales, product, and customer success teams to identify and implement process improvements

• Consistently achieving high client satisfaction scores, with a customer retention rate of over 90%

Career Progression

Prior to her current role, Fatema held various customer-facing positions, honing her skills in client relationship management and service delivery. Her previous experiences include:

• Customer Service Representative at Pathao (2017-2019)

• Administrative Assistant at Grameenphone (2015-2017)

Throughout her career, Fatema has demonstrated a passion for providing exceptional customer experiences and a commitment to driving organizational growth and efficiency.

Academic Background

Fatema holds a Bachelor of Business Administration (BBA) degree from the University of Dhaka, with a specialization in Marketing. During her time at the university, she was actively involved in various student organizations and was recognized for her academic excellence, earning a spot on the Dean's List.

Areas of Expertise

• Onboarding and client integration

• Healthcare technology and digital health solutions

• Customer relationship management

• Process optimization and continuous improvement

• Effective communication and stakeholder management

Professional Impact

At MedShr, Fatema has played a crucial role in onboarding numerous healthcare professionals and organizations, ensuring their seamless integration and adoption of the platform. Her dedication and attention to detail have contributed to the company's high client retention rates and overall customer satisfaction.

Conclusion

With her extensive experience in the healthcare technology industry and a strong track record of successful client onboarding, Fatema Jahan is a valuable asset to the MedShr team. Her commitment to excellence, coupled with her exceptional interpersonal and problem-solving skills, make her a trusted partner for clients navigating the digital transformation in the healthcare sector.